Global Service Desk IT Engineer

TRT; Angeles; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Health insurance

Job summary

TRT is seeking a Global Service Desk Engineer – Level 1 in the Philippines. This full-time role suits college graduates or those with a BPO background who want to enter the IT industry.

You will handle incident resolution, basic hardware/software troubleshooting, and coordinate with field engineers in a fast-paced 24/7 support environment. Responsibilities include maintaining SLAs, documenting calls, and continuously updating technical skills while adhering to company guidelines and safety

Qualifications

• Prompt resolution of logged incidents within SLAs.
• Experience with UNIX platforms (AIX/HP-UX/Solaris/Red Hat) is preferred.
• Hardware troubleshooting and basic component replacement.
• Willingness to be assigned to other TRT locations.
• Strong communication with customers and ability to document tickets.

Responsibilities

• Perform remote hardware troubleshooting and maintenance.
• Resolve software problems and perform system administration tasks.
• Handle incident response and manage service calls.
• Coordinate with service partners and field engineers.
• Update service call information accurately and timely.
• Operate in a 24/7 support structure.
• Meet SLAs for incident resolution and customer communication.

Skills

UNIX (AIX, HP-UX, Solaris, Red Hat)

Hardware & software support

Basic computer principles

Willingness to be assigned to other T

Education

College degree (Bachelor's)

Job description

Position: Global Service Desk Engineer – Level 1

Suitable for: College graduates, BPO background or those looking to enter IT Industry

Key Tasks:

• Ensure prompt resolution of logged incidents within agreed SLAs.
• Maintain professional communication with customers and meet commitments.
• Analyze hardware issues and recommend solutions.
• Perform basic troubleshooting and component replacement.
• Coordinate with service partners and field engineers.
• Escalate unresolved issues to appropriate channels.
• Update service call information accurately and timely.
• Ensure compliance with company and customer guidelines.
• Perform backup monitoring and troubleshooting.
• Coordinate logistics for required parts.
• Meet SLAs for incident resolution and customer communication.
• Continuously learn new technical skills.
• Operate in a 24/7 support structure.
• Comply with company policies.

Key Accountabilities:

• Perform remote hardware troubleshooting and maintenance.
• Resolve software problems and perform system administration tasks.
• Handle incident response and manage service calls.
• Maintain a clean and organized work environment.
• Adhere to ESD and OHS requirements.

Join our team and be part of a dynamic environment where you can enhance your technical skills and contribute to the success of our company!

Professional Capabilities:

• Experience in some form of UNIX (AIX, HP-UX, Solaris, Red Hat etc) is preferred.
• Willingness to do both hardware and software support
• Understanding of basic computer principles
• Willingness to be assigned on other TRT locations when necessary

Job Type: Full-time

• Health insurance

Schedule:

• 12 hour shift
• Day shift
• Monday to Friday