Client Support Specialist

transperfect; Manila; On-site; PHP 446,000 - 725,000; Full time

Job summary

Wordbee is seeking a Client Support Specialist to be the first point of contact for clients, helping them solve issues, learn the platform, and derive maximum value from Wordbee.

You will work with Product, Operations, and Sales to ensure clear, timely, and helpful support; you will troubleshoot, document solutions, and share client insights to improve the platform; this role suits someone who enjoys global collaboration and continuous learning.

Qualifications

• 2–3 years of experience in client or technical support.
• Strong communication and problem-solving skills.
• Fluent in English (spoken and written).
• Based in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).

Responsibilities

• Respond to client questions and support tickets with professionalism and care.
• Diagnose and resolve common platform or workflow issues.
• Escalate complex problems to senior support or product teams when needed.
• Contribute to internal documentation and help center articles.
• Share feedback and insights from clients to help improve Wordbee’s platform and processes.
• Collaborate with team members to ensure smooth handovers and consistent service quality.

Skills

Communication skills

Problem-solving

English fluency

SaaS support experience

Tools

Zendesk

Job description

About the Role

We’re looking for a Client Support Specialist to join our growing support team. In this role, you’ll be the first point of contact for our clients, helping them solve issues, learn the platform, and get the most value from Wordbee. You’ll work closely with colleagues across Product, Operations, and Sales to ensure that every client interaction is clear, timely, and helpful.

This position is ideal for someone who enjoys troubleshooting, communicating with people from around the world, and continuously learning about new tools and workflows.

Key Responsibilities

• Respond to client questions and support tickets with professionalism and care.
• Diagnose and resolve common platform or workflow issues.
• Escalate complex problems to senior support or product teams when needed.
• Contribute to internal documentation and help center articles.
• Share feedback and insights from clients to help improve Wordbee’s platform and processes.
• Collaborate with team members to ensure smooth handovers and consistent service quality.

Required Qualifications

• 2–3 years of experience in client or technical support, ideally for a SaaS or technology-based company.
• Strong communication and problem-solving skills.
• Comfortable working with support platforms such as Zendesk or similar tools.
• Fluent in English (spoken and written).
• Based in or able to work from one of our European office locations (Prague, Barcelona, Warsaw, etc.).

Preferred Qualifications

• Experience supporting clients in the localization, language, or technology sectors.
• Interest in creating client resources such as tutorials or how-to guides.

Why Join Wordbee

You’ll be part of a global team helping leading brands and organizations manage multilingual projects every day. At Wordbee, your ideas are valued, your curiosity is encouraged, and you’ll have the opportunity to grow your skills while contributing to a friendly, collaborative team that supports clients across Europe and beyond.