Global RegTech SaaS Support Specialist

cube; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

CUBE is a global RegTech company delivering AI-powered regulatory intelligence via SaaS to financial institutions. The Manila-based Customer Support team resolves complex queries and troubleshoots issues for customers worldwide, shaping satisfaction and retention.

You will collaborate with Support, Product, Engineering, and Customer Success, reporting to the Customer Support Manager (US). Ideal candidates have experience in enterprise SaaS support, strong technical explanations, and a

Qualifications

• Experience in a customer-facing support role, preferably Enterprise SaaS.
• Background supporting complex systems and applications, with ability to explain technical details clearly.
• Experience or knowledge of APIs.

Responsibilities

• Investigate, qualify, and troubleshoot product issues; provide expert support.
• Maintain deep platform knowledge; demonstrate key functions and best practices.
• Document solutions and contribute to the knowledge base.

Skills

Enterprise SaaS

APIs

Cross-functional collaboration

Ownership

Customer service

Problem solving

Time management

Attention to detail

Communication

Adaptability

Job description

CUBE is a global RegTech company delivering AI-powered regulatory intelligence via SaaS to financial institutions. The Manila-based Customer Support team resolves complex queries and troubleshoots issues for customers worldwide, shaping satisfaction and retention.

You will collaborate with Support, Product, Engineering, and Customer Success, reporting to the Customer Support Manager (US). Ideal candidates have experience in enterprise SaaS support, strong technical explanations, and a