Global SaaS Support Specialist - RegTech & AI

Cube; Manila; Hybrid; PHP 670,000 - 1,116,000; Full time

Job summary

CUBE is seeking a Manila-based Customer Support Specialist to resolve complex queries globally. You’ll troubleshoot issues, maintain deep platform knowledge, and document solutions to empower customers and scale support across regions.

You will collaborate with Product, Engineering, and Customer Success and report to the US-based Customer Support Manager. This role demands clear communication and a customer-first mindset in a fast-paced, hybrid environment.

Qualifications

• Some experience in a customer-facing support role, preferably SaaS.
• Ability to explain technical details in a friendly, professional way.
• Experience or knowledge of APIs.
• Strong ownership and commitment to customer service.

Responsibilities

• Handle support and troubleshoot product issues for global customers.
• Maintain platform knowledge and contribute to the knowledge base.
• Manage escalations and build cross-functional relationships to meet SLAs.
• Identify patterns and suggest product/process improvements.

Skills

Customer support experience

APIs knowledge

Cross-functional collaboration

Ownership mindset

Organised, detail-oriented

Adaptability in fast-paced env

US night shift availability

Tools

APIs

Job description

CUBE is seeking a Manila-based Customer Support Specialist to resolve complex queries globally. You’ll troubleshoot issues, maintain deep platform knowledge, and document solutions to empower customers and scale support across regions.

You will collaborate with Product, Engineering, and Customer Success and report to the US-based Customer Support Manager. This role demands clear communication and a customer-first mindset in a fast-paced, hybrid environment.