Global Refund Specialist — Travel Tech Startup

Tego Group; Cebu City; Vor Ort; PHP 357.000 - 614.000; Vollzeit

Benefits dieser Stelle

9am-5pm work hours

35 days paid holidays

International travel opportunities

Zusammenfassung

Tego Group, headquartered in the UK, opened a Cebu office and is hiring locally for a rapidly expanding refunds team. You will handle refund inquiries, guide customers through processes, and coordinate with Operations and Sales to resolve cases with empathy and precision.

Join a fast-growing startup environment led by founders and senior directors, with opportunities to travel internationally and contribute to a global expansion strategy.

Aufgaben

• Serve as the primary point of contact for refund inquiries via email.
• Investigate and resolve refund cases in a timely and fair manner.
• Maintain logs of all interactions in CRM and support tools.
• Collaborate with Operations and Sales to handle complex cases.
• Adhere to SLAs and uphold customer satisfaction metrics.

Tools

CRM systems

Support ticket platforms

Knowledge bases

Jobbeschreibung

Tego Group, headquartered in the UK, opened a Cebu office and is hiring locally for a rapidly expanding refunds team. You will handle refund inquiries, guide customers through processes, and coordinate with Operations and Sales to resolve cases with empathy and precision.

Join a fast-growing startup environment led by founders and senior directors, with opportunities to travel internationally and contribute to a global expansion strategy.