Global Product Requirements Lead (Hybrid)

Western Union; Quezon City; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Paid sick leave and vacation leave

HMO coverage with dependents from day

Unique incentive program

Job summary

Western Union is seeking a Business Requirements Analyst in the Philippines to lead elicitation, analysis, and documentation of business needs with global stakeholders. You will translate requirements into user stories and acceptance criteria to support Agile delivery across Operations, Customer Experience, and Product teams.

You will collaborate with product managers, developers, QA, and business stakeholders, guiding backlog refinement, sprint planning, and deployment activities while driving

Qualifications

• 2+ years’ experience in financial services or project/ process management.
• Bachelor’s degree in business administration, finance or project management or equivalent.
• Excellent communication skills.
• Demonstrated critical-thinking, problem-solving, and goal-setting skills.
• Ability to manage multiple deliverables in a fast-paced environment with shifting deadlines.
• Experience eliciting, analyzing, and documenting requirements with minimal support.
• Knowledge of Western Union products or compliance processes is a plus.
• MS Project, MS Excel, MS Word, and MS PowerPoint are required.

Responsibilities

• Lead elicitation, analysis, and documentation of business requirements from global stakeholders across Operations, Customer Experience, Product, regional teams, and partner contact centers.
• Translate business needs into user stories, functional requirements, and acceptance criteria for Agile delivery.
• Collaborate with Product Managers, developers, QA, and stakeholders through the SDLC, including backlog refinement, sprint planning, and validation.
• Drive planning and implementation of enhancements across customer interaction channels (chatbots, IVR/voice, self-service).
• Support migration of legacy solutions onto Genesys platform for seamless customer experiences.

Skills

Communication skills

Critical thinking

Problem solving

Multitasking

Requirements elicitation

Education

Bachelor’s degree in business administration, finance or project management

Tools

MS Project

MS Excel

MS Word

MS PowerPoint

Job description

Western Union is seeking a Business Requirements Analyst in the Philippines to lead elicitation, analysis, and documentation of business needs with global stakeholders. You will translate requirements into user stories and acceptance criteria to support Agile delivery across Operations, Customer Experience, and Product teams.

You will collaborate with product managers, developers, QA, and business stakeholders, guiding backlog refinement, sprint planning, and deployment activities while driving