Product Requirements Lead - Hybrid, Global Impact

The Western Union Company; Quezon City; Hybrid; PHP 502.000 - 837.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangement

Health insurance options

Incentive program

Zusammenfassung

The Western Union Company is hiring for a Business Requirements Lead to collect and document needs from global stakeholders across Operations, Customer Experience, Product, and more. The role focuses on translating requirements into user stories and acceptance criteria to drive Agile delivery.

You will collaborate with Product Managers, developers, QA, and business teams through the full SDLC, support cross-channel enhancements, and assist with migrating legacy solutions to Genesys, ensuring

Qualifikationen

• 2+ years of experience in financial services or project/process management.
• Bachelor’s degree in business administration, finance or project management or equivalent.
• Excellent communication skills.
• Knowledge of Western Union products or compliance processes would be considered an advantage.

Aufgaben

• Elicit, analyze, and document business requirements from global stakeholders across Operations, Customer Experience, Product, regional business teams, and partner contact centers.
• Translate business needs into comprehensive user stories, functional requirements, and acceptance criteria to support Agile delivery methodologies.
• Collaborate closely with Product Managers, developers, quality assurance teams, and business stakeholders throughout the software development lifecycle, including backlog refinement, sprint planning, prioritization, testing, validation, and deployment activities.
• Ensure requirements are clearly defined, aligned with business objectives, and delivered with high quality.
• Drive the planning, coordination, and implementation of enhancements across customer interaction channels, including chatbots, IVR/IVA, voice, and self-service platforms.

Kenntnisse

Communication skills

Critical thinking

Problem solving

Multi-tasking

Ausbildung

Bachelor's degree in business administration, finance or project management

Tools

MS Project

MS Excel

MS Word

MS PowerPoint

Jobbeschreibung

The Western Union Company is hiring for a Business Requirements Lead to collect and document needs from global stakeholders across Operations, Customer Experience, Product, and more. The role focuses on translating requirements into user stories and acceptance criteria to drive Agile delivery.

You will collaborate with Product Managers, developers, QA, and business teams through the full SDLC, support cross-channel enhancements, and assist with migrating legacy solutions to Genesys, ensuring