Global Private Bank Operations Leader

JP Morgan Chase; Taguig; On-site; PHP 3,000,000 - 5,400,000; Full time

Job summary

JPMorganChase is seeking an Executive Director for Asset & Wealth Management Global Private Bank Operations to lead multi-site teams and own end-to-end service delivery across critical operational functions.

You will partner with senior leaders to define and deliver a scalable operating model balancing client experience, quality, controls, and risk, while driving a multi-year agenda on workforce strategy, training, coaching, and career development.

Qualifications

• Minimum 15 years of experience in financial services.
• Minimum 5 years in senior leadership managing large, multi-site teams.
• Delivery across private banking operations with strong client service outcomes.
• Proven digital transformation and automation experience.
• Strong control discipline and audit readiness.
• Excellent judgment and senior stakeholder influence.
• Strong program management including governance and execution.

Responsibilities

• Define and deliver a multi-year operations strategy aligned to priorities.
• Design scalable target operating model, capacity, governance, and location strategy.
• Standardize processes across locations with common procedures, controls, playbooks, and training.
• Own end-to-end service delivery across middle office, cash operations, settlements, client services, mortgage operations, client onboarding, fraud remediation, and quality control.
• Operate a consistent quality and remediation model with root-cause analysis.
• Lead fraud and customer-impact remediation with timelines and cross-functional partnership.
• Deliver transformation initiatives that deploy digital solutions and simplify processes.
• Maintain a strong first-line control environment with procedures and monitoring.
• Build senior stakeholder relationships and translate insights into roadmaps and reporting.
• Define metrics and operating cadences driving accountability for quality, productivity, turnaround time, client satisfaction, and risk indicators.
• Lead a large, multi-site organization by strengthening talent pipelines and inclusion.

Skills

Financial services experience

Senior leadership

Operational excellence

Digital transformation

Audit/compliance discipline

Stakeholder management

Program management

Job description

JPMorganChase is seeking an Executive Director for Asset & Wealth Management Global Private Bank Operations to lead multi-site teams and own end-to-end service delivery across critical operational functions.

You will partner with senior leaders to define and deliver a scalable operating model balancing client experience, quality, controls, and risk, while driving a multi-year agenda on workforce strategy, training, coaching, and career development.