Global Private Bank Operations Leader

Next Frontier Capital; Metro Manila; On-site; PHP 4,000,000 - 10,000,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Executive Director for Asset & Wealth Management Global Private Bank Operations to lead multi-site teams delivering end-to-end service outcomes across critical operations.

You will partner with senior leaders to design a scalable operating model, drive digital transformation, strengthen controls, and foster talent development across locations. This role emphasizes governance, risk management, and a continuous-improvement mindset to elevate client outcomes and

Qualifications

• Minimum 15 years of experience in financial services.
• Minimum 5 years in senior leadership managing large, multi-site teams.
• Delivery across operational domains relevant to private banking with strong client service outcomes.
• Proven experience leading digital transformation and automation with measurable impact.
• Strong control discipline and audit readiness.
• Excellent judgment and communication with senior stakeholders.
• Strong program management: prioritization, governance, execution.

Responsibilities

• Define and deliver a multi-year operations strategy aligned to business priorities and regulatory expectations.
• Design and evolve a scalable target operating model including capacity, coverage, escalation, governance, and location strategy.
• Standardize processes through common procedures, controls, playbooks, and training across locations.
• Own end-to-end service delivery across middle office, cash operations, settlements, client services, mortgage operations, client onboarding, fraud remediation, and quality control.
• Operate a consistent quality and remediation model, including standards, defect taxonomy, calibration, and corrective actions driven by root-cause analysis.
• Lead fraud and customer-impact remediation with strong documentation, clear timelines, and cross-functional partnership to ensure durable closure.
• Deliver transformation initiatives that deploy digital solutions and simplify processes to reduce exceptions and rework.
• Maintain a strong first-line control environment, including procedures, evidencing standards, and control monitoring routines.
• Build senior stakeholder relationships and translate operational insights into prioritized roadmaps and outcome-based reporting.
• Define metrics and operating cadences that drive accountability for quality, productivity, turnaround time, client satisfaction, and key risk indicators.
• Lead a large, multi-site organization by strengthening talent pipelines, coaching, inclusion, and operational resiliency.

Skills

Executive leadership

Cross-site leadership

Operational excellence

Digital transformation

Governance & controls

Program management

Stakeholder management

Regulatory compliance

Change management

Data-driven decisions

Job description

JPMorgan Chase & Co. is seeking an Executive Director for Asset & Wealth Management Global Private Bank Operations to lead multi-site teams delivering end-to-end service outcomes across critical operations.

You will partner with senior leaders to design a scalable operating model, drive digital transformation, strengthen controls, and foster talent development across locations. This role emphasizes governance, risk management, and a continuous-improvement mindset to elevate client outcomes and