VP, Client Services & Onboarding Transformation

Fairygodboss; Taguig; On-site; PHP 3,500,000 - 7,000,000; Full time

Job summary

JPMorganChase seeks a Vice President, Client Services Senior Manager to lead client service and operations teams, driving accountability, continuous improvement, and inclusive leadership. You will modernize service delivery, align with global stakeholders, and deliver data-informed improvements for clients and business outcomes.

You will champion automated processes, governance, and scalable workflows while translating insights into executive-ready actions to elevate client experience and

Qualifications

• Experience leading client service, client success, or operations teams, including managing managers and multi-layered organisations.
• Experience supporting complex client service delivery and resolving high-impact issues with appropriate urgency and governance.
• Demonstrated ability to lead transformation initiatives, including change management and cross-functional execution.
• Experience using data, performance metrics, and business insights to drive decisions and operational improvements.
• Strong stakeholder management and influencing skills across matrixed organisations, including executive communication.
• Ability to translate strategy into execution through prioritisation, accountability, and disciplined follow-through.
• Strong written and verbal communication skills, including creating clear executive-level messaging and reporting.
• Demonstrated people leadership capability, including coaching, performance management, and talent development.
• Proficiency with digital productivity and collaboration tools (for example, Microsoft 365) and comfort adopting new technologies.
• Strong problem-solving skills and ability to navigate ambiguity while maintaining delivery standards.
• Commitment to inclusive leadership, continuous learning, and a client-focused mindset.

Responsibilities

• Lead managers and multi-layered teams, setting clear direction, expectations, and development plans
• Build an inclusive, engaged culture that supports high performance, collaboration, and learning
• Own end-to-end client service outcomes, including experience, satisfaction, and issue resolution effectiveness
• Serve as an escalation point for complex, high-impact client issues and oversee root-cause resolution
• Partner with internal stakeholders and global teams to deliver consistent service and operational alignment
• Lead cross-functional programs and initiatives, including planning, delivery governance, and change adoption
• Improve operating models by streamlining processes, clarifying roles, and strengthening ways of working
• Champion digital adoption and process automation to improve efficiency, quality, and cycle times
• Use performance metrics and client insights to identify trends, prioritise actions, and drive measurable improvements
• Develop executive-ready updates and recommendations, translating data into clear decisions and actions
• Strengthen controls, risk management practices, and service quality standards across day-to-day operations

Skills

Leadership

Operations

Transformation

Analytics

Stakeholder management

Execution

Communication

People leadership

Microsoft 365

Problem solving

Inclusive leadership

Tools

Microsoft 365

Job description

JPMorganChase seeks a Vice President, Client Services Senior Manager to lead client service and operations teams, driving accountability, continuous improvement, and inclusive leadership. You will modernize service delivery, align with global stakeholders, and deliver data-informed improvements for clients and business outcomes.

You will champion automated processes, governance, and scalable workflows while translating insights into executive-ready actions to elevate client experience and