Executive Director, Global Private Bank Ops & Digital

JPMorganChase; Metro Manila; Hybrid; PHP 10,000,000 - 16,000,000; Full time

Job summary

JPMorganChase's Asset & Wealth Management Global Private Bank Operations seeks an Executive Director to lead multi-site teams and own end-to-end service delivery across critical operational functions. You will partner with senior leaders to define and deliver a scalable operating model that balances client experience, quality, controls, and risk.

You will drive a multi-year agenda on workforce strategy, training, coaching, and career development, orchestrate digital transformation

Qualifications

• Minimum 15 years of experience in financial services.
• Minimum 5 years in senior leadership managing large, multi-site teams.
• Proven delivery across operational domains relevant to private banking operations with strong client service outcomes.
• Demonstrated success leading digital transformation and automation with measurable impact.
• Strong control discipline and experience ensuring audit and exam readiness.
• Excellent judgment and communication skills with ability to influence senior stakeholders in a matrixed environment.
• Strong program management skills, including prioritization, governance, and execution under tight timelines.

Responsibilities

• Define and deliver a multi-year operations strategy aligned to business priorities and regulatory expectations.
• Design and evolve a scalable target operating model including capacity, coverage, escalation, governance, and location strategy.
• Standardize processes through common procedures, controls, playbooks, and training across locations.
• Own end-to-end service delivery across middle office, cash operations, settlements, client services, mortgage operations, client onboarding, fraud remediation, and quality control.
• Operate a consistent quality and remediation model, including standards, defect taxonomy, calibration, and corrective actions driven by root-cause analysis.
• Lead fraud and customer-impact remediation with strong documentation, clear timelines, and cross-functional partnership to ensure durable closure.
• Deliver transformation initiatives that deploy digital solutions and simplify processes to reduce exceptions and rework.
• Maintain a strong first-line control environment, including procedures, evidencing standards, and control monitoring routines.
• Build senior stakeholder relationships and translate operational insights into prioritized roadmaps and outcome-based reporting.
• Define metrics and operating cadences that drive accountability for quality, productivity, turnaround time, client satisfaction, and key risk indicators.
• Lead a large, multi-site organization by strengthening talent pipelines, coaching, inclusion, and operational resiliency.

Skills

Senior leadership

Multi-site operations

Digital transformation

Controls & audit readiness

Stakeholder management

Program management

Communication

Operational leadership

Job description

JPMorganChase's Asset & Wealth Management Global Private Bank Operations seeks an Executive Director to lead multi-site teams and own end-to-end service delivery across critical operational functions. You will partner with senior leaders to define and deliver a scalable operating model that balances client experience, quality, controls, and risk.

You will drive a multi-year agenda on workforce strategy, training, coaching, and career development, orchestrate digital transformation