Global Print Operations Lead

Ernst & Young Advisory Services Sdn Bhd; Taguig; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

EY is seeking a senior enterprise IT leader to oversee end-to-end global print operations under the OnePrint program. You will drive service stability, security, compliance and continuous optimization across a multi-region environment, partnering with cross‑functional teams.

Lead global teams, manage vendor relationships, and implement centralized print management while ensuring adherence to InfoSec requirements.

Qualifications

• 8+ years of enterprise IT experience with print infrastructure and operations.
• Lead global teams and matrix resources across regions and time zones.
• Expertise in Active Directory (user/group/computer administration).
• PowerShell scripting (intermediate) for automation and reporting.
• Strong knowledge of enterprise network fundamentals.

Responsibilities

• Lead end-to-end operations of OnePrint services across global regions.
• Own service availability, performance, and SLA adherence.
• Drive automation, standardization, and continuous improvement initiatives.
• Strengthen security posture of print infrastructure through authentication and access controls.
• Optimize cost efficiency by reducing paper, toner, and device footprint.
• Establish centralized governance model for print services and vendors.
• Manage vendor performance, contracts, and service delivery outcomes.
• Deliver operational dashboards, reporting, and insights to leadership (SteerCo/ELT).
• Lead major incident response and root cause analysis.
• Ensure audit readiness and compliance alignment (InfoSec, data protection).
• Drive user experience improvements through simplified and flexible print solutions.
• Collaborate with network, security, and cloud teams for integrated service delivery.

Skills

Enterprise IT experience

Active Directory

PowerShell

Network fundamentals

Print infrastructure

Tools

Print management software

Job description

EY is seeking a senior enterprise IT leader to oversee end-to-end global print operations under the OnePrint program. You will drive service stability, security, compliance and continuous optimization across a multi-region environment, partnering with cross‑functional teams.

Lead global teams, manage vendor relationships, and implement centralized print management while ensuring adherence to InfoSec requirements.