Global People Services Specialist I

Poutrix; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Arcadis Philippines seeks a GPSS Specialist I to deliver high-quality people administration services and manage requests in People Assist. You will support the employee life cycle, maintain records in Oracle HCM, and ensure compliance with data privacy standards.

Join a centralized GPSS team with rotating areas, triage queues, and collaboration with stakeholders to deliver efficient people solutions and continuous improvement initiatives.

Qualifications

• Bachelor’s degree in any field.
• 0–1 years of experience in People/HR role or any customer service environment.
• Ability to prioritise and complete workload within deadlines.
• Exhibits emerging teamwork and collaboration skills.
• Effective communication with employees and managers at all levels.

Responsibilities

• Manage employee and manager requests through People Assist, ensuring cases are accurately documented, effectively tracked, and resolved in a timely manner.
• Monitor service request deadlines and elevate risks to line manager when cases are approaching or exceeding target timelines.
• Review and triage incoming requests, providing standard guidance using approved resources or routing cases to the appropriate team member for resolution.
• Communicate clearly and professionally with employees, managers and stakeholders throughout the case resolution process.
• Perform people administration activities across the Employee Life Cycle in accordance with established GPSS processes and procedures.
• Accurately maintain employee records in Oracle HCM, following GPSS Knowledge Base Articles (KBAs) and approved workflows.
• File and manage employee documentation, prepare letters and notifications, and ensure records are complete, accurate and up to date.
• Adhere to data privacy, confidentiality and compliance requirements, ensuring alignment with internal controls and regulatory standards.
• Support the review and maintenance of process documentation, KBAs and workflows to ensure accuracy, consistency and accessibility.
• Identify and recommend process improvement and automation opportunities that enhance operational efficiency and service quality.
• Contribute to knowledge sharing initiatives and support the continuous development of team capabilities.
• Collaborate with People colleagues, business leaders and third-party vendors to resolve inquiries and deliver effective people solutions.
• Build strong working relationships with stakeholders and actively contribute to a culture of collaboration and knowledge sharing.

Skills

Communication

Teamwork

Multitasking

Attention to detail

Adaptability

Education

Bachelor’s degree

Tools

Oracle HCM

Microsoft Office

Job description

Arcadis Philippines seeks a GPSS Specialist I to deliver high-quality people administration services and manage requests in People Assist. You will support the employee life cycle, maintain records in Oracle HCM, and ensure compliance with data privacy standards.

Join a centralized GPSS team with rotating areas, triage queues, and collaboration with stakeholders to deliver efficient people solutions and continuous improvement initiatives.