Global Payroll Success Partner

CloudPay; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive Salary

Competitive vacation allowance

HMO

Group Life Insurance

Wellness programs

WFH Allowance

Mid-Year Bonus

13th Month Pay

Bereavement Leave

Job summary

CloudPay is seeking a Customer Success Manager to act as the bridge between our global clients and the unified payroll platform. You will own relationships, drive adoption of our solutions, and collaborate with cross-functional teams to maximize client value and retention.

The role requires strategic planning, executive-level relationship management, and strong communication skills. The position is hybrid with regular travel to client sites, including APAC, and aligns with CloudPay’s global

Qualifications

• Proven experience in Customer Success, Account Management, or Strategic Planning roles within a B2B environment.
• Solid understanding of Human Capital Management (HCM) or payroll applications.
• Demonstrated success managing complex, global customer relationships at operational and executive levels.
• Ability to think strategically while handling day-to-day customer needs and issues.
• Skilled in cross-functional collaboration across Sales, Partners, Marketing, Operations, Support and Product.
• Exceptional English communication (verbal, written, presentation).

Responsibilities

• Act as the primary high‑level contact for assigned global clients using CloudPay’s Managed Payroll Services.
• Oversee transition of new clients from implementation to steady-state operations.
• Coordinate service delivery with internal teams and external payroll providers.
• Promote adoption of standardized services and centralized service model.
• Monitor client satisfaction, engagement, and strategic alignment.
• Identify and resolve potential service delivery issues to ensure value and continuity.
• Manage client requests and ensure timely follow-up.
• Develop and maintain a master service schedule for deliverables.

Skills

Customer Success

Account Management

Strategic Planning

Executive relation management

Cross-functional collaboration

English communication

Job description

CloudPay is seeking a Customer Success Manager to act as the bridge between our global clients and the unified payroll platform. You will own relationships, drive adoption of our solutions, and collaborate with cross-functional teams to maximize client value and retention.

The role requires strategic planning, executive-level relationship management, and strong communication skills. The position is hybrid with regular travel to client sites, including APAC, and aligns with CloudPay’s global