Global Operations Leader: Vendor & Service Delivery

Bolttech Device Protection Philippines, Inc.; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Bolttech Device Protection Philippines, Inc. seeks an experienced Operations Excellence leader to drive end-to-end customer experience and financial performance. You will manage a multi-vendor network, set operational KPIs, and implement scalable processes.

The role demands strong influence, analytics, and autonomous execution. The successful candidate will oversee captive repair, trade-in, and supply chain functions, leading cross-functional teams across regions and markets.

Qualifications

• Bachelor’s Degree holder with 8+ years in operations excellence.
• Strong analytical and interpersonal skills.
• Experience managing ambiguity and large projects.

Responsibilities

• Lead a team of Operation Managers and external service providers to meet KPI and cost targets.
• Deliver end-to-end customer experience across multiple channels and vendors.
• Coordinate cross-functional efforts and vendor relationships for scalable operations.
• Report to executives on results, risks, and opportunities identified.
• Drive process improvements and launch new services or technologies.

Skills

Analytical skills

Creativity

Technical project management

Interpersonal skills

Education

Bachelor’s Degree

Tools

MS Excel

MS PowerPoint

Job description

Bolttech Device Protection Philippines, Inc. seeks an experienced Operations Excellence leader to drive end-to-end customer experience and financial performance. You will manage a multi-vendor network, set operational KPIs, and implement scalable processes.

The role demands strong influence, analytics, and autonomous execution. The successful candidate will oversee captive repair, trade-in, and supply chain functions, leading cross-functional teams across regions and markets.