Global MSP Service Delivery Leader (24/7)

IT By Design

Taguig

On-site

PHP 3,000,000 - 5,400,000

Full time

2 days ago

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Benefits offered by this job

HMO coverage with dependents

Life Insurance

13th-month pay

Non-taxable allowances

Free Meals

Shuttle Services

Job summary

IT By Design is seeking a senior MSP Service Delivery Leader to drive a global, 24/7 service delivery organization from BGC, Taguig. The role reports to VP, Service Delivery and Country Head, India & Philippines and leads managers across US clients.

You’ll own client success, operational performance, profitability, and leadership development while collaborating with cross-functional teams in the US, Philippines, and India.

Qualifications

10+ years in IT services with MSP exposure.
Experience leading managers and multi-layer teams.
Proven track record in client satisfaction and retention.
Strong budgeting, forecasting, and profitability know-how.
Hands-on PSA/PSA platform experience (ConnectWise preferred).

Responsibilities

Lead and scale 24/7 MSP service delivery teams.
Own client satisfaction, relationships and reviews.
Drive SLA performance, incident management, and improvements.
Manage budgets, profitability, and resource utilization.
Collaborate with US, Philippines, and India teams.

Skills

Leadership of multi-layer teams

Executive communication

Budgeting and forecasting

Client relationships

Profitability optimization

ConnectWise experience

Education

Bachelor's degree or equivalent

Tools

ConnectWise

Job description

You’ll own client success, operational performance, profitability, and leadership development while collaborating with cross-functional teams in the US, Philippines, and India.

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