Global Mobility / Deployment Officer- POOLING 2027

ICRC - International Committee of the Red Cross; Makati; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

ICRC in Manila is seeking a Global Mobility / Deployment Officer for the POOLING 2027 initiative. The role coordinates recruitment, remuneration, benefits, and deployment requirements to ensure timely, compliant deployments across our multinational operations.

You will serve as the primary HR contact, managing end-to-end deployment activities from planning to end-of-mission arrangements, and drive process improvements while collaborating with multi-country teams and stakeholders.

Qualifications

• University degree or equivalent experience.
• Fluent in English; French is an asset.
• Experience in HR shared services or GBS.
• Experience with HRIS and case management tools.
• Onsite work in Makati City, Philippines.
• Strong coordination and customer-service orientation.

Responsibilities

• Acts as the main point of contact for employees and HR functions, providing guidance on deployment, contractual arrangements, remuneration, benefits, and assignment-related requirements, in coordination with relevant specialists and subject-matter experts.
• Coordinates end-to-end deployment activities, from assignment planning and hiring to contractual arrangements, remuneration, benefits, medical clearance, visas, travel, and end-of-mission arrangements.
• Case management, resolution of complex cases, workload distribution, and implementation of projects and process improvements
• Identifies opportunities to enhance processes, ways of working, and team management practices, and supports the implementation of agreed improvements.

Skills

Humanitarian motivation

Coordination skills

Multicultural communication

Attention to detail

Process improvement

Education

University degree or equivalent experience

Good command of English

French language skills are an asset

Tools

Workday

SAP SuccessFactors

ServiceNow

Job description

Global Mobility / Deployment Officer- POOLING 2027

What we do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life‑saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.

We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non‑combatants, including from digital threats.

Purpose

HR Administration Officers for 2027 will mainly be responsible for the following:

• Coordinating recruitment and contractual arrangements
• Remuneration and applicable benefits
• Coordinating travel, visa, and other deployment requirements.

The role ensures effective collaboration among units involved in the deployment process, supporting timely, compliant, and seamless deployments in line with organizational policies and operational needs.

Accountabilities & functional responsibilities

• Acts as the main point of contact for employees and HR functions, providing guidance on deployment, contractual arrangements, remuneration, benefits, and assignment‑related requirements, in coordination with relevant specialists and subject‑matter experts.
• Coordinates end‑to‑end deployment activities, from assignment planning and hiring to contractual arrangements, remuneration, benefits, medical clearance, visas, travel, and end‑of‑mission arrangements.
• Case management, resolution of complex cases, workload distribution, and implementation of projects and process improvements
• Identifies opportunities to enhance processes, ways of working, and team management practices, and supports the implementation of agreed improvements.

Desired profile and skills

• Strongly motivated by humanitarian work
• Strong coordination and organisational skills, with the ability to juggle multiple cases and deadlines
• A service mindset and clear communication with diverse, multicultural stakeholders
• Strong attention to detail and a commitment to compliance
• A proactive approach to problem‑solving and a real interest in process improvement and projects

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

No

Certifications / Education required

• University degree, professional diploma or equivalent experience.
• Good command of English.
• French language skills an asset.
• Computer proficiency, including Microsoft Excel and working knowledge of HR information systems.

Professional experience required

• Minimum three years’ experience in HR shared services or Global Business Services (GBS) environment
• Hands‑on experience in at least several of these areas:
  • Global Mobility / International Assignments
  • Contracts
  • Payroll/Remuneration
  • Benefits Administration
  • HR coordination
• Experience with HR information systems and case management or ticketing tools (e.g., Workday, SAP SuccessFactors, ServiceNow)
• Strong coordination and organizational skills, with the ability to manage multiple cases and deadlines.
• Excellent interpersonal and communication skills, with a strong customer service orientation and the ability to collaborate across functions and with diverse stakeholders.
• Strong attention to detail.
• Experience serving a global or multi‑country population is a strong asset
• Proactive problem‑solving skills and an interest in contributing to projects and continuous improvement initiatives.
• Amenability to work onsite in Makati City, Philippines

Location: Manila Shared Services Centre (MSC)

Job Family: Administration / Finance / Human Resources

Contract Type: Open-ended contract

Title: Global Mobility / Deployment Officer- POOLING 2027