Global Marketing Lead, Elite Sales

melcoresorts; Manila; On-site; PHP 2,000,000 - 4,200,000; Full time

Job summary

City of Dreams Manila is seeking a Senior Manager, Global Marketing - Elite Sales to drive customer development and retention for Premium Direct Market segments. You will collaborate with the VP of Global Marketing and Elite Services to deliver outstanding guest experiences and profitable customer relationships at City of Dreams Manila.

The role requires supervision experience, strong cross-cultural skills, and a focus on elite global customers.

Qualifications

• Minimum of 3 years in a supervisory role within gaming, hospitality or related industry.
• Extensive knowledge of the Elite Services for Global Market.
• Strong understanding of local and other cultures.

Responsibilities

• Promotes services and products for Global Marketing customers.
• Develops acquisition, retention and service programs for Global Marketing.
• Retain Global Marketing customers and increase loyalty with personal contact and high service standards.
• Establishes close professional relationships with Global Marketing customers globally.
• Keeps up with City of Dreams Manila's Li Ying Club Rolling Programs and other promotions.
• Liaises with Elite Services to ensure remarkable guest experiences.
• Ensures customer programs are established, marketed and implemented efficiently.
• Meets and greets customers as needed.
• Maintains contact with the Top 50 customers in the Philippines & globally.
• Develops and maintains profiles of key Global Marketing customers and coordinates with Elite Services for remarkable experiences.
• Ensures projects and reports are completed and submitted timely.
• Complies with local and corporate laws, rules, and policies.
• Works toward individual and team goals as one team.
• Supervises and assists in opening and settlement of accounts.
• Performs other duties as assigned by supervisor.

Skills

Customer service leadership

Communication skills

Foreign languages

Analytical thinking

Problem solving

Data interpretation

Time management

Dispute handling

Organizational skills

MS Office (Excel/Outlook)

Education

College degree or higher

Tools

Microsoft Office

Excel

Outlook

Job description

City of Dreams Manila is seeking a Senior Manager, Global Marketing - Elite Sales to drive customer development and retention for Premium Direct Market segments. You will collaborate with the VP of Global Marketing and Elite Services to deliver outstanding guest experiences and profitable customer relationships at City of Dreams Manila.

The role requires supervision experience, strong cross-cultural skills, and a focus on elite global customers.