Global Knowledge & Content Management Product Owner

Fujitsu Limited; Philippines; Remote; PHP 5,743,000 - 8,296,000; Full time

Job summary

Fujitsu Limited is hiring a Knowledge & Content Management Product Owner to own best practices and ensure execution across Global Delivery. You will manage a team of SMEs, drive standardization, and advance AI-driven tooling for knowledge content and processes.

The role emphasizes global delivery, accountability for process quality, and evolution of knowledge management for both internal and external customers. Strong leadership and strategic vision are essential.

Qualifications

• Minimum 2 years IT leadership experience.
• Proven track record in Service Delivery and Knowledge Management.
• Strong business awareness and customer focus.
• Experience in continuous service improvement initiatives.

Responsibilities

• Own end-to-end Knowledge & Content Management processes and delivery.
• Lead a global team of SMEs across time zones.
• Standardize onboarding and ensure process quality with KPI/OKR metrics.
• Drive AI-enabled automation and knowledge content tooling.
• Develop cross-service line collaboration to improve MTTR and first contact resolution.

Skills

Knowledge Management

Global Team Leadership

AI / Automation

Stakeholder Engagement

Job description

Fujitsu Limited is hiring a Knowledge & Content Management Product Owner to own best practices and ensure execution across Global Delivery. You will manage a team of SMEs, drive standardization, and advance AI-driven tooling for knowledge content and processes.

The role emphasizes global delivery, accountability for process quality, and evolution of knowledge management for both internal and external customers. Strong leadership and strategic vision are essential.