Global IT Support Specialist — First-Line

Bayer; Taguig; On-site; PHP 550,000 - 950,000; Full time

Job summary

Bayer, based in Manila, seeks an IT Quality Expert to provide responsive first-level support for ValGenesis users worldwide. You will understand, analyze, and resolve user issues, acting as a customer-focused contact between global users, GBS Gdansk, local process contacts, and second-level support.

You will document incidents in ServiceNow, escalate complex cases, and help maintain local guidance and training materials while collaborating across cultures and teams to ensure quality support and

Qualifications

• Fluent English (written and spoken).
• Experience in customer support or service desk roles.
• Ability to triage requests and document troubleshooting steps.

Responsibilities

• Act as first point of contact for user requests and issues.
• Analyze requests, identify root causes, provide first-level resolutions.
• Document incidents and use appropriate collaboration tools.

Skills

Fluent English

Customer support

Problem analysis

Structured questioning

Education

University degree or equivalent in IT, quality, business services, life sciences

Tools

ServiceNow

Microsoft Teams

SharePoint

Job description

Bayer, based in Manila, seeks an IT Quality Expert to provide responsive first-level support for ValGenesis users worldwide. You will understand, analyze, and resolve user issues, acting as a customer-focused contact between global users, GBS Gdansk, local process contacts, and second-level support.

You will document incidents in ServiceNow, escalate complex cases, and help maintain local guidance and training materials while collaborating across cultures and teams to ensure quality support and