Global IT Service Desk Technician

Convergys; Hinoba-an; On-site; PHP 232,000 - 331,000; Full time

Job summary

Concentrix is seeking a Sr. Technical Representative for the Global Service Desk to provide IT support and resolve incidents across Windows OS and applications. The role emphasizes professional communication, timely ticket handling, and a focus on customer satisfaction.

Candidates typically have 1–3 years of experience, with a Bachelor's degree preferred. Location is Gurugram, India, and the role involves full-time, on-site work with training and growth opportunities within a global technology

Qualifications

• 1–3 years of experience in IT support or service desk.
• Bachelor's degree preferred (BCA/MCA/BTech or CS diploma acceptable).
• Knowledge of Windows OS and Microsoft Office suite is desirable.

Responsibilities

• Assist users with logged IT incidents and provide timely resolution.
• Diagnose and resolve system and application-related issues, including OS and software.
• Record and update tickets accurately with detailed information.
• Maintain high levels of customer service and professionalism.
• Perform daily incident management including ticket assignment, troubleshooting, and closure.

Skills

IT support

Incident management

Customer service

Ticketing systems

Education

Bachelor's Degree Preferred

Tools

MS Office

Windows OS

Job description

Concentrix is seeking a Sr. Technical Representative for the Global Service Desk to provide IT support and resolve incidents across Windows OS and applications. The role emphasizes professional communication, timely ticket handling, and a focus on customer satisfaction.

Candidates typically have 1–3 years of experience, with a Bachelor's degree preferred. Location is Gurugram, India, and the role involves full-time, on-site work with training and growth opportunities within a global technology