Global Insurance Accounts Lead

FPG Mercantile Insurance Co., Inc.; Makati; On-site; PHP 420,000 - 600,000; Full time

Job summary

FPG Mercantile Insurance Co., Inc. in the Philippines seeks an Account Officer to provide end-to-end account servicing, underwriting support, and relationship management for global network partners, brokers, and clients.

You will ensure timely policy servicing, accurate documentation, and coordination across teams. Key duties include preparing quotations and renewal terms, underwriting within delegated authority, maintaining client records, and monitoring policy renewals to support business

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
• At least 2 years of experience in Account Management or related roles.
• Experience in non-life insurance is an advantage but not required.
• Excellent verbal and written English communication skills.
• Strong customer service and relationship management skills.

Responsibilities

• Prepare and submit quotations, proposals, and renewal terms to Network Partners, brokers, and clients.
• Evaluate and underwrite insurance risks within delegated authority and recommend appropriate rates, terms, and conditions.
• Review, negotiate, and communicate policy terms and conditions with Network Partners and business partners.
• Prepare, issue, and maintain insurance policies, endorsements, cover notes, certificates, and other related documentation.
• Coordinate with the Underwriting, Claims, and Finance teams regarding policy issuance, premium collections, claims, and other servicing requirements.
• Respond promptly and professionally to inquiries from Network Partners, brokers, clients, and internal stakeholders.
• Maintain strong working relationships with Network Partners and ensure excellent service delivery throughout the policy lifecycle.
• Monitor policy renewals, send renewal reminders, and proactively follow up on expiring accounts to support business retention.
• Ensure compliance with agreed Service Level Agreements (SLAs) and company service standards.
• Maintain accurate client records and update global information platforms and partner web-based systems, including Zurich ZIPU, RSA IP, HDI-NP, AXA XL GISMO, Swiss Re-NP, CNA ComPass, and other applicable systems.
• Prepare reports and maintain organized documentation to ensure data accuracy and operational efficiency.
• Participate in special projects, process improvement initiatives, and other duties assigned by management.

Skills

Customer service

Relationship management

English communication

Negotiation

Time management

Organizational skills

Multitasking

Microsoft Office

Policy administration systems

Education

Bachelor's degree in Business Administration, Marketing, Finance, Management

Tools

Microsoft Office Suite

Policy administration systems

Job description

FPG Mercantile Insurance Co., Inc. in the Philippines seeks an Account Officer to provide end-to-end account servicing, underwriting support, and relationship management for global network partners, brokers, and clients.

You will ensure timely policy servicing, accurate documentation, and coordination across teams. Key duties include preparing quotations and renewal terms, underwriting within delegated authority, maintaining client records, and monitoring policy renewals to support business