Global Implementation & App Admin Lead

Wwshemi; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

NiCE in Manila is building a global Managed Services team. You will act as both client and NiCE representative, serving as application administrator and implementation manager for customer requests.

You will deliver high-quality implementations, analysis, and support to clients worldwide, guiding end-to-end success. You’ll collaborate with global teams to design, test and support customer journeys, document requirements, write SQL queries, and contribute to training and on-call support for a

Qualifications

• 3+ years in implementation / professional services / consulting
• Degree in Computer Science / Data Analytics / STEM
• Knowledge of data analysis and SQL
• Team-oriented, collaborative and ready to learn

Responsibilities

• Provide end-to-end implementation, QA and support to global clients
• Document End-to-End Application Integration Specifications
• Write SQL queries and build reports and dashboards
• Develop and test APIs; assist training of new specialists
• Provide on-call support to customers worldwide

Skills

SQL

Data analysis

JavaScript

Python

Problem solving

Education

Bachelor's in CS / Data Analytics / STEM

Tools

Excel

Tableau

Job description

NiCE in Manila is building a global Managed Services team. You will act as both client and NiCE representative, serving as application administrator and implementation manager for customer requests.

You will deliver high-quality implementations, analysis, and support to clients worldwide, guiding end-to-end success. You’ll collaborate with global teams to design, test and support customer journeys, document requirements, write SQL queries, and contribute to training and on-call support for a