Global HR Solutions Business Analyst

IntouchCX; Metro Manila; On-site; PHP 420,000 - 780,000; Full time

Job summary

IntouchCX in Metro Manila is seeking a practical, hands-on Business Analyst, People Solutions to execute global HR and Recruiting initiatives. You will transform strategy into concrete delivery across the project lifecycle, from research and process mapping to change management and rollout support.

You will collaborate with HR, Recruiting SMEs, IT and operations, own work packages, maintain docs, track milestones and adoption metrics, and ensure solutions meet business requirements and scale

Qualifications

• Bachelor's degree in Business Administration, Human Resources, MIS, or a related field.
• 2-3 years of experience in business analysis, project coordination, or process improvement in a global or shared services environment.
• Familiarity with business analysis frameworks and core HCM systems.

Responsibilities

• Conduct research and analyze operational data to inform project solutions.
• Partner closely with Subject Matter Experts across HR and Recruiting to map out, design, and document new workflows and processes.
• Act as a bridge between the business and various corporate support functions (such as Operations, IT, or system developers). Collaborate across these diverse teams to standardize practices, eliminate redundancies, and build scalable processes.
• Navigate various organizational structures across the globe, engaging with a wide spectrum of audiences: from frontline operational employees to system developers and senior leaders.
• Prepare clear communications and lead engagement activities to ensure all teams are aligned, informed, and ready to seamlessly adopt new processes or tools.
• Take absolute ownership of assigned project work packages and deliverables.
• Maintain project documentation, track milestones, monitor risks, and keep execution schedules completely on track with minimal oversight.
• Coordinate the practical rollout of new processes and tools.
• Gather structured user feedback and track adoption metrics to ensure solutions meet business requirements and are successfully adopted post-launch.

Skills

Process Mapping

Requirements gathering

Stakeholder communication

Data analysis

Project coordination

Education

Bachelor's degree in Business Administration, Human Resources, MIS, or related field

Tools

ATS

HRIS

ERP

Job description

IntouchCX in Metro Manila is seeking a practical, hands-on Business Analyst, People Solutions to execute global HR and Recruiting initiatives. You will transform strategy into concrete delivery across the project lifecycle, from research and process mapping to change management and rollout support.

You will collaborate with HR, Recruiting SMEs, IT and operations, own work packages, maintain docs, track milestones and adoption metrics, and ensure solutions meet business requirements and scale