Global HR Service Delivery Lead (Onsite QC)

HGS Interactive; Philippines; Presencial; PHP 1.200.000 - 2.400.000; Jornada completa

Descripción de la vacante

HGS Interactive is seeking an experienced HR Manager (People Operations Manager) to lead HR service delivery for the Americas and ensure high-quality employee experiences. The role will oversee core operations, lifecycle events, knowledge management, and regional programs, aligning global standards with local regulatory needs.

The candidate will drive performance through metrics, manage case workflows, and partner with regional leads to mature the service delivery model, while working onsite in

Formación

• 7–10+ years of experience in HR operations, HR service delivery, shared services, or People Operations.
• Experience leading regional or global HR service delivery teams.
• Proven ability to balance operational execution with continuous improvement, transformation, and change.

Responsabilidades

• Own and lead HR Service Delivery across the Americas, ensuring consistent, high quality execution of HR operations and global processes at scale.
• Serve as the regional leader for Service Delivery & Employee Experience, accountable for operational performance, service quality, employee experience, and delivery outcomes.
• Lead the daily operating rhythm for the Americas team, including workload management, prioritization, escalations, service risks, and issue resolution.
• Drive alignment between global standards and regional execution, ensuring consistency without compromising local regulatory or business requirements.
• Drive disciplined use and adoption of HR systems, including Workday, ServiceNow, and other HR service delivery tools.

Conocimientos

HR operations

Leadership

Process improvement

Stakeholder management

Educación

Bachelor's degree in Human Resources or related field

Herramientas

Workday

ServiceNow

Descripción del empleo

HGS Interactive is seeking an experienced HR Manager (People Operations Manager) to lead HR service delivery for the Americas and ensure high-quality employee experiences. The role will oversee core operations, lifecycle events, knowledge management, and regional programs, aligning global standards with local regulatory needs.

The candidate will drive performance through metrics, manage case workflows, and partner with regional leads to mature the service delivery model, while working onsite in