Global Head of People Services & Help Desk

Agoda Company Pte. Ltd.; Manila; Vor Ort; PHP 2.824.000 - 5.084.000; Vollzeit

Benefits dieser Stelle

Relocation support

Zusammenfassung

Agoda is seeking an Associate Director, Head of People Services & Help Desk, to lead its employee-facing service delivery across Tier 1, Tier 0 self-service, and Global People Relations Services. The role drives governance, scalability, and a trusted employee experience in a fast-paced, global tech company.

You will own the operating interfaces, set service standards, and partner with HRBP, Legal, and Compliance to handle sensitive matters.

Qualifikationen

• Bachelor’s degree in business, HR, operations, law, or psychology; advanced degree is a plus.

Aufgaben

• Lead the People Services & Help Desk team to deliver high‑quality Tier 1 support across core HR topics.

Kenntnisse

People leadership

Stakeholder management

Service delivery

Multi-tier service delivery

HR tech platforms

Ausbildung

Bachelor’s degree in business, HR, operations, law, or psychology

Advanced degree (plus)

Tools

HRIS

Case management systems

Knowledge bases

Digital support tools

Jobbeschreibung

Agoda is seeking an Associate Director, Head of People Services & Help Desk, to lead its employee-facing service delivery across Tier 1, Tier 0 self-service, and Global People Relations Services. The role drives governance, scalability, and a trusted employee experience in a fast-paced, global tech company.

You will own the operating interfaces, set service standards, and partner with HRBP, Legal, and Compliance to handle sensitive matters.