Bangkok-Based Head of Global HR Service Delivery & Help Desk

Agoda Company Pte. Ltd.; Manila; Ibrido; PHP 4.500.000 - 9.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation support

Descrizione del lavoro

Agoda is seeking an Associate Director, Head of People Services & Help Desk to lead the employee-facing service delivery model across Tier 1 Help Desk, Tier 0 self-service, and Global People Relations Services. This Bangkok-based leadership role will oversee how employees access support, drive service standards, and scale the function globally.

You will manage teams across People Services, People Relations, and cross-functional partners, ensuring high-quality, empathetic, and efficient

Competenze

• Bachelor’s degree in business, HR, or a related field.
• 10+ years of leadership experience in HR shared services or People operations.
• Experience with global HR service delivery and complex employee relations.

Mansioni

• Lead Agoda’s People Services front door and employee support model across Tier 1 Help Desk and Tier 0 self-service.
• Define and evolve how employees and managers access support across People topics for a seamless experience.
• Establish service principles, operating rhythms, and governance across day-to-day People support and complex issue resolution.
• Oversee workforce planning, capacity management, and prioritization across service demand and new People initiatives.
• Lead Global People Relations Services to handle complex employee matters with governance and quality.

Conoscenze

Leadership

Stakeholder management

HR service delivery

Global/Regional HR

Customer focus

Formazione

Bachelor’s degree in business, HR, or related field

Strumenti

HRIS

Case management systems

Knowledge bases

Descrizione del lavoro

Agoda is seeking an Associate Director, Head of People Services & Help Desk to lead the employee-facing service delivery model across Tier 1 Help Desk, Tier 0 self-service, and Global People Relations Services. This Bangkok-based leadership role will oversee how employees access support, drive service standards, and scale the function globally.

You will manage teams across People Services, People Relations, and cross-functional partners, ensuring high-quality, empathetic, and efficient