Global Forwarding Operation Supervisor/ Assistant Manager

Inteluck Corporation; Makati; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Inteluck Corporation is seeking a seasoned freight forwarding professional in Metro Manila to oversee daily operations across sea, air, and road freight, coordinating with carriers, customers, and agents to meet shipment timelines and KPIs.

The role requires extensive experience in import/export, strong leadership, and a client-oriented mindset to develop new business opportunities and maintain relationships with shipping lines and clients.

Qualifications

• Bachelor's/College Degree in any course.
• Has 5-8+ years’ experience in import/export business, trucking and deliveries.
• Prior experience in big global freight forwarding companies.
• Knowledgeable in IMPEX process and local regulations.
• Good coordination with forwarders and brokers.
• Client-oriented with sales or customer service experience.
• Experience in business development.
• Strong knowledge of all delivery modes: trucking, airline, shipping.
• Managerial skills: leadership, problem-solving, planning & organizing, negotiation.
• Excellent computer skills and English communication.

Responsibilities

• Manage daily freight forwarding activities across sea, air, road, import/export processes and warehousing.
• Coordinate shipments with customers, carriers, and agents; track arrival dates.
• Prepare shipping instructions and liaise with shipping lines.
• Maintain accuracy of invoices, bills of lading, and KPIs.
• Develop relationships with shipping lines and clients; ensure customer inquiries are answered.
• Lead and train staff; document cross-training.

Skills

Freight forwarding

Logistics coordination

Client relations

Sales & business dev

Leadership

Negotiation

Communication skills

Problem solving

Schedule management

IMPEX process

Education

Bachelor's degree

Tools

Microsoft Excel

CRM software

Job description

Job Responsibilities

• Manage daily freight forwarding activities of the company to include all sea, air, road operations import/export process and warehousing.

• Handling operations, daily follow up with Carrier/Agents for shipments arrival date.

• Follow up shipping instructions and coordinate shipments with Customers.

• Prepare shipping instructions and coordinate shipments with shipping lines.

• Maintaining the accuracy of invoices, bills of lading, shipping statements, and the achievement of KPIs

• Able to deal with shippers/consignees requirements

• Able to deal with truckers and customs clearance brokers

• Able to deal with agents worldwide

• Explore new fields of business development

• Maintaining good relations with shipping Lines and clients

• Develops people to their highest potential through necessary training and performance management

• Responsible for ensuring cross training for all positions is complete and documented

• Maintaining customers focus on all times and answers to customers’ inquiries using the standards guidelines

• Able to take ownership of complaint and queries and proactively following through to resolutions

Job Requirements

• Must possess Bachelor's/College Degree in any course

• Has more than 5-8 years’ experience in the business-related work experience specifically in the import and export business / trucking and deliveries

• Prior experience in big global freight forwarding companies

• Knowledgeable in the IMPEX process, prioritize the ones with is familiar with global forwarding process

• Knowledgeable in local regulations

• Good coordination in forwarders and brokers.

• With ability to deal with client or must be client-oriented

• Has experience in sales or customer service

• Has experience in business development

• Strong experience and knowledge on all modes of delivery such as trucking, airline, shipping

• Managerial skills, problem-solving, Leadership, Customer Service, Planning & Organizing, Negotiation skills.

• Excellent computer skills, advanced office applications and other computer soft wares

• Excellent English skills or communication skills is a plus

• Experienced with handling general cargo shipments and all related issues

• Have the ability to handle issues with any partner in this business (shipping line, cargo owners, brokers and involved authority).

• Ability to find new clients and have the skills to communicate with them.