Global FinTech Service Desk Engineer - Windows & SOC

Axi; Metro Manila; Vor Ort; PHP 500.000 - 800.000; Vollzeit

Benefits dieser Stelle

Health insurance

Life insurance

Paid time off

Training & certifications

Team events

Zusammenfassung

Axi Philippines is seeking a Service Desk Engineer to own the end-to-end technology experience for its regional users. You will resolve incidents across hardware, software, and networks, and manage provisioning, AD and M365 administration, and device lifecycle in a high‑tempo, 24/7 environment.

Join a global brokerage with a focus on seamless operations, SOC awareness, and robust documentation. Expect ongoing learning, certifications, and a collaborative team culture in Manila.

Qualifikationen

• Minimum 5+ years in a service desk/IT support role within a global organisation.
• Proficient in administering Windows and macOS environments for a distributed user base.
• Hands‑on experience with Microsoft Defender, Microsoft 365 Suite, Active Directory, and Intune as core daily tooling.

Aufgaben

• Own first and second‑level incident resolution across hardware, software, and network systems, ensuring SLAs are met.
• Manage device provisioning, configuration, and lifecycle for Windows and macOS endpoints, including OS deployment and Intune rollout.
• Maintain and administer Active Directory and Microsoft 365 environments, including user onboarding and offboarding.
• Keep office infrastructure operational—networks, phones, laptops, and peripherals—and coordinate vendor remediation when needed.
• Execute system changes and upgrades with the Technology Operations team following change management procedures.
• Build and maintain technical documentation, runbooks, and troubleshooting guides.

Kenntnisse

Windows & macOS admin

Active Directory

Intune

Microsoft 365

ITIL practices

SOC awareness

VPN solutions

Ausbildung

Bachelor's in IT/IS

ITIL certification

Tools

Jamf

Intune

VPN tooling

Jobbeschreibung

Axi Philippines is seeking a Service Desk Engineer to own the end-to-end technology experience for its regional users. You will resolve incidents across hardware, software, and networks, and manage provisioning, AD and M365 administration, and device lifecycle in a high‑tempo, 24/7 environment.

Join a global brokerage with a focus on seamless operations, SOC awareness, and robust documentation. Expect ongoing learning, certifications, and a collaborative team culture in Manila.