Global Fintech Partner Support Engineer

The Back Room Limited; Angeles; Remote; PHP 400,000 - 700,000; Full time

Job summary

The Back Room Limited seeks a Partner Support Specialist for its global fintech client. You will be the first line of technical support for merchants and partners, diagnose API failures, trace logs, and reproduce issues, escalating to engineering when needed.

You’ll work with SQL, Postman, Kibana and collaborate with Engineering, DevOps and Professional Services. This role is open to Philippine citizens located in the Philippines and offers the chance to build dashboards and monitoring,

Qualifications

• Strong troubleshooting skills with hands-on use of SQL, Postman, and Kibana.
• Clear technical writing for bug reports, customer updates, and documentation.
• Experience supporting B2B customers with international clients.

Responsibilities

• Act as the first point of contact and escalation for technical issues raised by merchants and partners.
• Troubleshoot API, transaction, and integration issues using SQL, Postman, and Kibana.
• Manage customer requests within SLAs while maintaining high customer satisfaction.
• Own escalations end to end, coordinating with internal teams and external service providers.
• Work with Engineering, DevOps, and Professional Services to resolve complex issues.
• Build and improve monitoring for production environments to catch issues early.
• Write and maintain knowledge base articles in Confluence.
• Take part in an on-call rotation to support global coverage.

Skills

Troubleshooting

Technical writing

Communication

Problem analysis

Tools

SQL

Postman

Kibana

Jira

Confluence

Job description

The Back Room Limited seeks a Partner Support Specialist for its global fintech client. You will be the first line of technical support for merchants and partners, diagnose API failures, trace logs, and reproduce issues, escalating to engineering when needed.

You’ll work with SQL, Postman, Kibana and collaborate with Engineering, DevOps and Professional Services. This role is open to Philippine citizens located in the Philippines and offers the chance to build dashboards and monitoring,