Global Documentation Designer: Manuals, Illustrations & Localization

Markem-Imaje Philippines Corporation; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

Dover is seeking a Documentation Designer to create and maintain clear, accurate manuals, user guides and instructional content for its industrial products. The role collaborates with engineers and product teams to collect information and ensure consistency across formats and languages.

The ideal candidate will manage translations, maintain CCMS content, and publish final documents to SharePoint and customer portals, while upholding quality and regulatory standards across global markets.

Qualifications

• The position requires rigor, pedagogical expertise, and the ability to collaborate with subject matter experts and various stakeholders across the organization.

Responsibilities

• Design, create and update user manuals, product guides and instructional documents.
• Collaborating with engineering and Product division Subject Matter Experts to gather the necessary information for the creation of materials.
• Ensure that all documentation is clear, concise and user-friendly.
• Maintain version control within the CCMS and other available tools.
• Review and audit the documentation on a regular basis to ensure accuracy and completeness.
• Actively manage continuous improvement by gathering feedback from end-users and other stakeholders.
• Design and format documents to enhance readability and usability.
• Translate technical jargon into easily understandable language for non-technical audience.
• Ensure compliance with industry standards and regulations.
• Assist in development of training material and resources.
• Provide editorial support and quality control for documentation created by other team members.
• Create and design illustrations and step by step instructions for the use of Markem-Imaje hardware, software, services and total solutions product.
• Coordinate the translation and localization processes with internal linguistic resources and/or external service providers - such as ITC.
• Manage the documentation and information proofreading process with the local operations.
• Prepare and deliver multilingual source files for translation, ensuring accuracy and consistency.
• Manage internal translations using MadCap Lingo or Dover's dedicated AI tool.
• Publish technical documents online (via a CCMS, a component content management system, SharePoint and M-I website via MS Azur) or edit them (as PDFs or print-ready files).
• Ensure that modifications to content will follow updates on all material where the content is used (documentation, training, Technical Bulletins, Instructions sheets, Digital knowledge tools such as the Virtual Assistant, Agent Assist and Tim).
• Ensure the conformity and consistency of the technical documents produced, with respect to the defined quality standards.

Skills

Technical writing

English editing

Audience analysis

Collaboration

Localization

Editorial review

Education

Bachelor's degree in relevant field

Tools

Adobe FrameMaker

MadCap Flare

Adobe Creative Cloud

Microsoft Word

Creo Illustrate

Job description

Dover is seeking a Documentation Designer to create and maintain clear, accurate manuals, user guides and instructional content for its industrial products. The role collaborates with engineers and product teams to collect information and ensure consistency across formats and languages.

The ideal candidate will manage translations, maintain CCMS content, and publish final documents to SharePoint and customer portals, while upholding quality and regulatory standards across global markets.