Documentation Content Designer (Instructional Designer)

Markem-Imaje Asia Pacific; Makati; Remote; PHP 600.000 - 1.000.000; Vollzeit

Zusammenfassung

Markem-Imaje Asia Pacific is seeking a Documentation Content Designer to craft user manuals, product guides, and instructional materials. You will translate technical information into clear, user-friendly documents and coordinate translation/localization with global teams.

This role requires strong pedagogical skills, English writing excellence, and experience with CCMS tools to publish on platforms and ensure consistency across updates.

Qualifikationen

• Bachelor-level degree in a related discipline.
• Experience with technical documentation and instructional design.
• Ability to translate complex information into clear manuals and guides.
• Excellent written and editing skills in English.
• Knowledge of translation workflows and multilingual content management.

Aufgaben

• Design, create and update manuals, product guides and instructional documents.
• Collaborate with engineers and SMEs to gather information.
• Ensure clarity, conciseness and user-friendliness of documents.
• Maintain version control in CCMS and other tools.
• Audit documentation for accuracy and completeness.
• Translate and localize processes and materials as needed.
• Produce multilingual source files for translation and localization.

Kenntnisse

Pedagogical expertise

Writing & editing

Clear communication

Self-starter

Independent with remote supervision

Attention to detail

Analytical skills

Technical terminology

Ausbildung

Bachelor's in Technical Writing or Instructional Design

Tools

Adobe Creative Cloud

Adobe FrameMaker

MadCap Flare

Microsoft Word

Cre o Illustrate

Adobe Photoshop

Adobe Illustrator

Snagit

MadCap Lingo

Jobbeschreibung

Documentation Content Designer (Instructional Designer)

This role will be in the Dover Imaging and Identification Segment in Markem-Imaje that has built the world's most comprehensive Packaging Integrity & Brand Protection applications dedicated to protecting consumers, ensuring compliance, and growing profits across the largest FMCG, Food & Beverage, Life Sciences and Extrusion companies. Over 30,000 businesses across the globe, from the largest to small manufacturers, trust Markem-Imaje to help them manufacture and deliver safe, secure products to the consumers who need them, anywhere in the world.

The Role:

The Documentation Designer is responsible for creating and designing written and visual materials that effectively communicate information to a specific audience. This includes developing user manuals, technical documents, online help systems, and other instructional materials. The Documentation Designer ensures that materials are clear, accurate and easy to understand while also collaborating with the subject matter experts and stakeholders to meet their needs. This international role covers the entire product documentation lifecycle, including needs analysis, content design and updates, translation and localization coordination (*), as well as publication on the document management platforms. Additionally, the Documentation Designer must stay updated with industry standards and trends to improve the quality of his/her work.

(*) Localization coordination = Translation review and validation process with the local operations

Key Responsibilities:

Design, create and update user manuals, product guides and instructional documents.

Collaborating with engineering and Product division Subject Matter Experts to gather the necessary information for the creation of materials.

Ensure that all documentation is clear, concise and user-friendly.

Maintain version control within the CCMS and other available tools.

Review and audit the documentation on a regular basis to ensure accuracy and completeness.

Actively manage continuous improvement by gathering feedback from end-users and other stakeholders.

Design and format documents to enhance readability and usability.

Translate technical jargon into easily understandable language for non-technical audience.

Ensure compliance with industry standards and regulations.

Assist in development of training material and resources.

Provide editorial support and quality control for documentation created by other team members.

Create and design illustrations and step by step instructions for the use of Markem-Imaje hardware, software, services and total solutions product.

Coordinate the translation and localization processes with internal linguistic resources and/or external service providers - such as ITC.

Manage the documentation and information proofreading process with the local operations.

Prepare and deliver multilingual source files for translation, ensuring accuracy and consistency.

Manage internal translations using MadCap Lingo or Dover's dedicated AI tool.

Publish technical documents online (via a CCMS, a component content management system, SharePoint and M-I website via MS Azur) or edit them (as PDFs or print-ready files).

Ensure that modifications to content will follow updates on all material where the content is used (documentation, training, Technical Bulletins, Instructions sheets, Digital knowledge tools such as the Virtual Assistant, Agent Assist and Tim).

Ensure the conformity and consistency of the technical documents produced, with respect to the defined quality standards.

Qualifications:

The position requires rigor, pedagogical expertise, and the ability to collaborate with subject matter experts and various stakeholders across the organization.

Ability to transform complex information into clear and accessible documents/information for all users.

Ability to analyze and synthesize technical information to create manuals, instructions, and other documents.

Exceptional writing and editing skills in English.

Ensure documents are updated to reflect product changes.

Knowledge of translation workflows and multilingual content management.

Pedagogical Skills, with ability to understand and explain complex concepts clearly and effectively.

Ability to effectively document and communicate technical details.

Must be able to read and comprehend technical documentation, including product manuals, technical drawings, and specifications.

Excellent written and verbal communication skills to all levels of the organization

Ensures compliance with quality standards and regulatory requirements in documentation.

Education & Experience:

Bachelors in Technical Writing, Instructional Design, Educational Sciences, Communication, Multimedia Design, or a related discipline.

Experience with documentation tools such as Adobe Creative Cloud, Adobe FrameMaker, MadCap Flare, Microsoft Word or Creo Illustrate to format and illustrate technical/user documents.

Good to have experience in graphical design.

Fluent in English written and spoken, is required.

Experience of working in a technical environment with industrial technical equipment.

Experience of working with remote teams.

Skills & Behaviours:

Strong interpersonal and communication skills.

Must be a self-starter.

Ability to self-manage and work independently with remote supervision.

Ability to work as part of a remote team.

Attention to detail and accuracy.

Excellent research and analytical skills.

Strong understanding of technical terminology and concepts.

Commitment to continuous improvement and learning.

Flexibility to adapt to changing priorities.

Ability to manage multiple projects simultaneously.

Required Computer Skills

Must be proficient in the Microsoft Office 365 Applications suite.

Experience with CCMS content creation tools (MadCap Flare, etc.).

Experience with graphic design tools (Adobe Photoshop, Adobe Illustrator, Snagit, etc.).

Experience with content translation and validation tools (MadCap Lingo, etc.).

Optional: Knowledge of CAD data transformation tools into 2D technical illustrations (Creo illustrate).

Optional: Good knowledge of layout tools such as Adobe InDesign.

You’ll only be the right candidate if you are aligned to our values and culture:

Winning through customers

High ethical standards, openness, and trust

Expectations for results

Respect and value people.

All qualified applicants will receive consideration for employment without discrimination based on race, colour, religion, sexual orientation, gender identity, national origin, protected veteran status, disability, genetic information, or any other factors prohibited by law.