Global Data Management (GDM) Analyst

GM Philippines Inc.; Manila; On-site; PHP 446,400 - 781,200; Full time

Benefits offered by this job

Accommodations available

Job summary

General Motors Philippines is seeking a People Services Analyst to provide HR operations support from the Manila PSC on a night shift, with hybrid on-site and remote days as needed. The role covers data processing in Workday, benefits administration, HR reporting, and quality compliance for North and Latin America.

The ideal candidate holds a Bachelor's degree in HR/Business, is fluent in English, and demonstrates strong attention to detail and communication skills.

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• Fluency in English (written and verbal).
• Ability to work fixed night schedule aligned with Americas hours.
• Strong attention to detail and data accuracy in high-volume processing.
• Effective written and verbal communication across geographies.
• Proficiency with Microsoft Office tools, especially Excel and Outlook.

Responsibilities

• Workday Data Management: onboarding/offboarding, job changes, pay group assignments, government ID updates, localization actions.
• Benefits Administration: benefits data tasks, coordination with Benefits COE, Workday processing.
• HR Reporting: generate and distribute HR reports, identify data anomalies.

Skills

English fluency

Attention to detail

Communication skills

Night shift availability

Education

Bachelor's degree in HR/Business Administration

Tools

Excel

Outlook

Job description

Sponsorship

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H‑1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement

This role is categorized as hybrid on night shift. The successful candidate is expected to report to the GM Philippines office as directed by the business, with remote flexibility on non‑required onsite days. Night shift hours align with North American and Latin American business operations, supporting continuous HR service delivery.

Role Overview

The People Services Analyst is an individual contributor within the Manila People Services Center (PSC), operating on the night shift to deliver continuous HR operational support across North and Latin America. Responsibilities include accurate and timely data transactions in Workday, benefits administration, HR reporting, and quality compliance.

Key Responsibilities

• Workday Data Management
  • Execute assigned Workday tasks within established SLA windows: onboarding and offboarding transactions, job and position changes, pay group assignments, government ID updates, service date edits, and international assignment localization actions.
  • Monitor Workday inboxes and ServiceNow queues; process, route, or escape cases as appropriate.
  • Perform data validation and peer‑check tasks to ensure accuracy and First Time Resolution.
  • Support EIB uploads and other mass data actions as directed.
  • Follow SOPs and Knowledge Articles for all transaction types; flag discrepancies or gaps for Team Leader review.
• Benefits Administration
  • Support benefits‑related data tasks including benefit driver entry, disability administration (e.g., Canada S&A papers), and benefit continuation processing tied to employee lifecycle events.
  • Coordinate with Benefits COE partners and HR to ensure timely completion of benefit‑related Workday tasks for North and Latin American populations.
  • Process and track cases through ServiceNow, escalating complex or time‑sensitive situations as needed.
• HR Reporting
  • Generate scheduled and ad‑hoc HR administration reports (e.g., manpower, absenteeism, overtime, headcount) per established run schedules and SLA requirements.
  • Distribute reports accurately to stakeholders via defined channels; maintain records of report execution.
  • Identify and flag data anomalies or reporting discrepancies to the Team Leader or relevant HR partner.
• Quality, Compliance & Continuous Improvement
  • Maintain high accuracy and quality scores across all work products; actively participate in quality audit processes.
  • Adhere to schedule, attendance, and availability standards for the night shift, supporting continuity of service for time‑zone‑dependent stakeholders.
  • Contribute to knowledge base updates and SOP documentation.
  • Identify process inefficiencies and share improvement ideas with the Team Leader.
• Systems & Tools
  • HRIS: Workday
  • Case Management: ServiceNow
  • Reporting: Microsoft Excel, SharePoint, Tableau (as applicable)
  • Collaboration: Microsoft Teams, Outlook, SharePoint

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience.
• Fluency in English (written and verbal) — required for stakeholder engagement.
• Ability to work on a fixed night schedule in alignment with North or South America business hours.
• Strong attention to detail and commitment to data accuracy in a high‑volume processing environment.
• Effective written and verbal communication skills; able to interact professionally with HR partners across geographies.
• Proficiency with Microsoft Office tools, particularly Excel and Outlook.

Preferred Qualifications

• Prior experience in an HR Shared Services, People Services Center, or HR Operations environment.
• Working knowledge of Workday HCM and ServiceNow case management.
• Familiarity with North and South America HR processes, labor practices, or employee lifecycle workflows.
• Experience supporting Benefits administration or HR data management processes.
• Comfort working with reports and structured data.

GM Behaviors

• Own the Outcome — Takes accountability for case quality and timely resolution; follows through on assigned tasks without requiring close supervision.
• Move with Urgency — Responds to time‑sensitive requests promptly; meets SLA commitments even during peak volume periods.
• Be Inclusive — Adapts communication style to serve a diverse, multilingual employee and HR partner population.
• Speak Fearlessly — Raises concerns, questions, or errors quickly and transparently to Team Leader or peers.
• Win with Integrity — Handles sensitive HR and employee data with discretion, confidentiality, and compliance.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1‑800‑865‑7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

EEO Statement

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.