Global Conflict Management Team Lead

Nexus Recruitment Group; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Nexus Recruitment Group in the Philippines is seeking a detail-oriented Conflict Management Team Lead to guide a global team responsible for conflict-of-interest reviews. You will oversee workflows, drive SLA adherence, and partner with stakeholders to ensure compliant, timely service.

This leadership role requires strong analytical, HR process knowledge, and the ability to manage multiple priorities in a fast-paced environment, while maintaining professionalism in sensitive matters.

Qualifications

• Leadership qualities for guiding teams
• Experience with conflicts of interest in professional services preferred
• Strong grounding in SLA/KPI management and performance metrics
• Analytical, organized, and able to manage multiple priorities

Responsibilities

• Oversee the Conflict Management Request queue to ensure SLA compliance
• Support technical analysis of conflicts for new business opportunities
• Provide leadership on HR-related processes, including leave and performance management
• Collaborate with teams globally to ensure consistent, high-quality service
• Lead team meetings, drive continuous improvement, and maintain team morale
• Partner with management on operational strategy and service delivery initiatives

Skills

Leadership

Conflicts of Interest

SLA/KPI Mgmt

Performance Mgmt

Analytical Thinking

Organizational Skills

Team Leadership

Interpersonal Skills

Problem Solving

HR Process Knowledge

Job description

Nexus Recruitment Group in the Philippines is seeking a detail-oriented Conflict Management Team Lead to guide a global team responsible for conflict-of-interest reviews. You will oversee workflows, drive SLA adherence, and partner with stakeholders to ensure compliant, timely service.

This leadership role requires strong analytical, HR process knowledge, and the ability to manage multiple priorities in a fast-paced environment, while maintaining professionalism in sensitive matters.