Global Collections & Negotiation Specialist

PM Consulting; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Job summary

PM Consulting in Quezon City seeks a results-driven Collections Specialist to join our financial services team. You will manage international collection accounts, negotiate payment arrangements, and deliver excellent service while adhering to compliance guidelines.

This role requires experience with US, UK, or AU accounts and the ability to coordinate between account holders and banking partners across shifting UK time zones.

Qualifications

• 1 year of dedicated collections experience.
• US & AU Accounts: direct collections experience in banking/financial services required.
• UK Accounts: collections experience in a dedicated collections line of business required (CSR calls do not qualify).

Responsibilities

• Manage inbound and outbound collections outreach professionally and efficiently.
• Negotiate payment terms, settlements, and repayment plans with account holders.
• Accurately document account interactions, customer commitments, and payment records.
• Maintain compliance with international debt collection standards and banking guidelines.

Skills

Collections experience

Education

High School graduate

Senior High School graduate

Some college (2 years)

Bachelor's degree

Job description

PM Consulting in Quezon City seeks a results-driven Collections Specialist to join our financial services team. You will manage international collection accounts, negotiate payment arrangements, and deliver excellent service while adhering to compliance guidelines.

This role requires experience with US, UK, or AU accounts and the ability to coordinate between account holders and banking partners across shifting UK time zones.