Global Client Onboarding & Support Specialist

Dennemeyer Group; Metro Manila; On-site; PHP 350,000 - 450,000; Full time

Job summary

Dennemeyer Group is seeking a dedicated professional for their office in Metro Manila. The role involves guiding clients through the onboarding process, managing client portfolios, and delivering exceptional customer support during US time zones. Candidates should possess a professional diploma or equivalent experience and demonstrate proactive attitudes and strong organizational skills.

The position requires excellent communication skills, fluency in English, and proficiency in MS Office. Dennemeyer values diversity and offers an inclusive work environment.

Qualifications

• Ideal candidate should have a diploma in a related field or equivalent experience.
• Must have excellent organizational skills and be able to meet tight deadlines.
• Fluency in English is essential; knowledge of other languages is a plus.

Responsibilities

• Guide new clients through the onboarding process.
• Manage client-specific portfolios in line with requirements.
• Handle client inquiries professionally in a multinational environment.
• Resolve client requests promptly via multiple communication channels.
• Facilitate communication between clients and cross-functional teams.
• Communicate patent-related information clearly to various stakeholders.

Skills

Client orientation

Excellent communication skills

Problem-solving skills

Proficiency in MS Office

Ability to work under pressure

Proactive attitude

Education

Professional diploma or qualification in Commerce or Administration

Job description

Dennemeyer Group is seeking a dedicated professional for their office in Metro Manila. The role involves guiding clients through the onboarding process, managing client portfolios, and delivering exceptional customer support during US time zones. Candidates should possess a professional diploma or equivalent experience and demonstrate proactive attitudes and strong organizational skills.

The position requires excellent communication skills, fluency in English, and proficiency in MS Office. Dennemeyer values diversity and offers an inclusive work environment.