Junior Client Onboarding Specialist - Night Shift (f/m/d)

Dennemeyer; Manila; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

International working environment

Tailor-made onboarding program

Corporate events

Job summary

A global intellectual property firm in Metro Manila is seeking a driven professional for client onboarding and portfolio management. The role involves providing excellent customer support within a multinational environment, primarily during US time zones. Candidates should possess strong organizational skills, a diploma in Commerce or related fields, and proficiency in MS Office. Join a dynamic team that values independence and teamwork in a globally recognized setting.

Qualifications

• Ideally a professional diploma in a related field or experience in IP or Customer Service.
• Proactive attitude with the ability to adapt and learn quickly.
• Ability to work independently and collaboratively.

Responsibilities

• Guide new clients through the onboarding process.
• Manage and update client-specific portfolios.
• Handle client inquiries professionally.

Skills

Client orientation

Excellent communication

Problem-solving skills

Organizational skills

Adaptability

Education

Professional diploma in Commerce or Administration

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

You are a driven, talented and curious professional who enjoys connecting with people and discovering together the best solutions? You are willing to dive into the fascinating and international world of Intellectual Property and keen to expand your career while contributing to our further growth? Then we are looking forward to receiving your application!

Your Tasks

• Client Onboarding: Guide new clients through the onboarding process, ensuring a seamless transition and setup of their services.
• Client Portfolio Management: Manage, maintain, and regularly update client-specific portfolios in alignment with client requirements and company standards.
• Customer Support: Handle client inquiries with professionalism and discretion in a multinational environment, delivering excellent customer service during US time zones.
• Efficient Request Resolution: Address client requests promptly and accurately via phone, email, and online portals, ensuring effective and timely resolution.
• Cross-Functional Collaboration: Act as a key liaison between clients and cross functional teams, facilitating smooth communication and resolution of client concerns.
• Global Communication: Convey patent-related information clearly and efficiently to other Dennemeyer departments and customers worldwide, maintaining consistency and quality.

Your Profile

• Ideally professional diploma or qualification in a related field (e.g., Commerce or Administration) or working experience in IP or a Customer Service orientated role.
• Positive and proactive attitude with the ability to adapt and learn quickly.
• Ability to work both independently with minimal supervision and collaboratively within a team at our vibrant Manila office.
• Excellent organizational skills, able to prioritize work and meet tight deadlines.
• Excellent communication and problem-solving skills.
• Client orientated thinking.
• Very good command of MS Office (Outlook, Word, Excel, PowerPoint).
• Prior experience working night shifts is advantageous.
• Fluency in English (written and spoken); other languages are considered as an asset.

Join us and grow with us!

• You will be part of an international organization, collaborating with diverse teams and reporting to a supervisor based in Europe. We adhere to internationally recognized standards and best practices, ensuring a professional and globally aligned working environment.
• Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes.
• Celebrate success together as one team at our various corporate events.
• Attend a tailor-made onboarding program.
• Contribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment.

Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.