Global Cargo Claims Specialist

American President Lines; Mexico; Hybrid; PHP 2,117,148 - 3,175,722; Full time

Job summary

CEVA Logistics in Mexico is seeking a Claims Management Professional to lead end-to-end cargo claim handling. You will investigate, assess liability, and negotiate settlements in coordination with Operations, Customers, Carriers, Insurance Partners, and Finance.

You will work with global customers, ensure timely documentation, maintain accurate records, and drive continuous improvement in the claims process while protecting the company's financial interests and customer satisfaction.

Qualifications

• Bachelor’s degree in Admin, Law, International Business or related field.
• Good English level (oral and writing).
• 5+ years of experience in claims handling, insurance or similar; logistics exposure is a plus.

Responsibilities

• Manage assigned cargo claims from initial review through final resolution.
• Assess claim validity and determine liability based on contractual terms and documents.
• Maintain proactive communication with operations, account managers, clients, and external stakeholders.
• Ensure all claim records are accurate, complete, and updated in internal systems.
• Initiate and manage subrogation processes against carriers or third parties when applicable.
• Prepare and issue settlement offers aligned with contractual liability and internal guidelines.
• Coordinate with Finance to process claim payments and ensure timely closure.
• Monitor claim progress to meet deadlines and service levels.
• Prepare and deliver claims reports for customers and internal stakeholders, including trend analysis.
• Identify recurring issues and support continuous improvement initiatives within claims process.

Skills

English proficiency

Education

Bachelor’s degree in Admin, Law, International Business or related field

Job description

CEVA Logistics in Mexico is seeking a Claims Management Professional to lead end-to-end cargo claim handling. You will investigate, assess liability, and negotiate settlements in coordination with Operations, Customers, Carriers, Insurance Partners, and Finance.

You will work with global customers, ensure timely documentation, maintain accurate records, and drive continuous improvement in the claims process while protecting the company's financial interests and customer satisfaction.