Global Air Operations & FinOps Specialist

Maersk Global Service Centres Philippines Limited; Pasig; On-site; PHP 420,000 - 580,000; Full time

Job summary

Maersk Global Service Centres Philippines Limited is hiring for an Air Operations and FinOps role based in Pasig. You will execute export/import air processes, manage bookings, invoicing, and revenue/cost controls while ensuring a high-quality customer experience.

You will collaborate with CX, Operations, Finance and Area teams to ensure smooth cargo flow, cost control, and invoice quality. The position requires a site-based night shift schedule and flexibility to work weekends as needed.

Qualifications

• Graduate of any 4-year bachelor's degree.
• At least two (2) years’ experience in handling both Operations and FinOps transactions/processes in shipping/forwarding/supply chain industries.
• Excellent English communication skills both written and verbal.
• Knowledge of CargoWise One and MS Excel is an advantage.
• Above-average stakeholder management skills.
• Night-shift work schedule (8:30PM earliest schedule) and site-based work in the Philippines.

Responsibilities

• Execute the complete Export and Import Air processes in line with global SOPs and SLAs.
• Manage booking handling, documentation checks, cut-off adherence, and ensure all shipment milestones are completed timely.
• Conduct Manifesting (Export & Import) and ensure accurate transmission as required by regulatory bodies.
• Facilitate cargo readiness, coordinate delivery orders, and provide proactive communication to prevent delays and additional costs.
• Support documentation finalization, exception handling, and closure of all open operational tasks.
• Collaborate with Area Partners, CX teams, and Ground Handlers to ensure smooth execution and customer satisfaction.
• Attend to customer inquiries and internal stakeholder emails within defined SLAs.
• Ensure timely and accurate creation of Sales Orders (SO) and Purchase Orders (PO) in line with booking and cost input standards.
• Perform Customer Invoicing with high accuracy, ensuring alignment with contracts, tariffs, and customer requirements.
• Ensure Contracts & Rates are updated in systems and applied correctly.
• Understand SO–PO correlation and ensure proper revenue recognition and cost accruals, following finance guidelines.
• Perform interface checks, reconciliations, and correction of system discrepancies across tools (CW1 Billing Tab, Cost Update).
• Maintain volume trackers, dashboards, or control sheets to support accuracy and audit compliance.
• Address ad-hoc customer billing exceptions or disputes with urgency and proper documentation.

Skills

English communication

Stakeholder management

Education

Bachelor's degree (4-year)

Tools

CargoWise One

MS Excel

Job description

Maersk Global Service Centres Philippines Limited is hiring for an Air Operations and FinOps role based in Pasig. You will execute export/import air processes, manage bookings, invoicing, and revenue/cost controls while ensuring a high-quality customer experience.

You will collaborate with CX, Operations, Finance and Area teams to ensure smooth cargo flow, cost control, and invoice quality. The position requires a site-based night shift schedule and flexibility to work weekends as needed.