Global 24/7 Operations Leader - People & Process

Penbrothers International; Philippines; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Penbrothers International is seeking a dynamic Operations Manager to lead and scale our client's Philippines-based support and operations team. This is not a hands-on IT role; it is a high-impact people leadership and process optimization position focused on delivering operational excellence around a 24/7 model.

You will manage scheduling, on-call support for major escalations, and drive automation initiatives while tracking team KPIs for executive leadership.

Qualifications

• Exceptional leadership with proven ability to inspire teams and drive engagement.
• Strong background in operations management or workforce planning.
• Growth mindset with readiness for Director-level progression.
• Proven problem-solver with focus on process improvements.
• Experience in communicating with global leadership (Europe/US).

Responsibilities

• People & Team Management: lead and motivate a team.
• 24/7 Operations Oversignt: manage scheduling, coverage, attendance.
• Process improvement & Automation: audit workflows and partner with tech teams.
• Executive Reporting: track KPIs and translate data for VP/executives.
• Resource & Capacity Planning: anticipate workload spikes and staffing.

Skills

Exceptional Leadership

Operational Excellence

Growth Mindset

Problem-solver

Global Stakeholder Management

Tech Familiarity

Job description

Penbrothers International is seeking a dynamic Operations Manager to lead and scale our client's Philippines-based support and operations team. This is not a hands-on IT role; it is a high-impact people leadership and process optimization position focused on delivering operational excellence around a 24/7 model.

You will manage scheduling, on-call support for major escalations, and drive automation initiatives while tracking team KPIs for executive leadership.