GHRSS Subject Matter Expert

Eaton; Tanauan; On-site; PHP 420,000 - 640,000; Full time

Job summary

Eaton is seeking a Subject Matter Expert (SME) to support the WFA Americas team, partnering with the Team Lead. You will guide process-related activities, train new hires, conduct quality audits, coach peers, and review documentation to ensure compliance.

You will contribute to continuous improvement and operational excellence across HR services, with a focus on timely work, risk escalation, and standardization.

Qualifications

• 2–3 years in HR, customer service or shared services.
• Knowledge of US labor laws related to recruitment and benefits.
• Bachelor’s degree from an accredited institution.
• Strong verbal and written communication skills.
• Proficiency with HR systems and MS Office.
• Ability to handle high work volumes with accuracy and quality.
• Analytical, problem-solving and critical-thinking skills.
• Organizational, prioritization and time management abilities.
• Customer-focused mindset with a service-oriented approach.
• Willingness to rotate across HR Services workstreams and night shift.

Responsibilities

• Support day-to-day operations for the WFA Americas team with process expertise.
• Serve as primary contact for new hire training, audits, coaching, and reviews.
• Assist continuous improvement initiatives and promote operational excellence.
• Ensure timely completion of work per SLA commitments.
• Monitor daily controls and escalate issues or risks as needed.
• Review findings and update processes and procedures.
• Develop and deliver training materials for process sessions.
• Coordinate onboarding for new hires and team deployments.
• Create and update process documentation for accuracy and compliance.
• Drive efficiency through standardization and automation initiatives.
• Perform transactional activities within scope (~30% of the role).

Skills

Communication skills

Analytical thinking

Time management

Attention to detail

Collaboration

Education

Bachelor's degree

Tools

HRMS

Case Management Systems

ATS platforms

Microsoft Office

Job description

Job Description:

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

What You’ll Do

The Subject Matter Expert (SME) plays a vital role in supporting the day-to-day operations of the WFA Americas team in partnership with the Team Lead. Serving as a key resource for process expertise, the SME acts as the primary point of contact for process-related activities, including new hire training, quality audits, peer coaching, and documentation reviews. The role also supports continuous improvement initiatives and promotes operational excellence across HR services.

• Ensure the timely completion of all scheduled work in accordance with SLA commitments.
• Monitor daily operational controls and **escalate** issues or risks as appropriate.
• Review control findings and recommend updates to processes and procedures.
• Develop, maintain, and deliver training materials for process-related sessions.
• Coordinate onboarding activities for new hires and team deployments.
• Create, maintain, and update process documentation to ensure accuracy and compliance.
• Drive process excellence through efficiency improvements, standardization, and automation initiatives.
• Conduct quality audits and provide peer-to-peer coaching to support performance and development.
• Perform transactional activities within scope, accounting for approximately 30% of the role.

Qualifications

• 2-3 years of experience in Human Resources, Customer Service, or a Shared Services environment.
• Working knowledge of U.S. labor laws and regulations related to recruitment, disability management, compensation and benefits, and data privacy.
• Bachelor's degree from an accredited institution.
• Strong verbal and written communication skills.
• Proficiency in HR systems and tools, including HRMS, Case Management Systems, ATS platforms, and Microsoft Office applications.
• Proven ability to manage high work volumes while maintaining accuracy, quality, and attention to detail.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent organizational, prioritization, and time management abilities.
• Professional, adaptable, and customer-focused, with a strong commitment to service excellence.
• Demonstrated initiative and collaboration skills, including a willingness to share knowledge and support team development.
• Flexibility to rotate across various HR Services workstreams based on business needs.
• Willingness to work a night shift schedule (9:00 PM - 6:00 AM).
• Willingness to work in a Hybrid setup (3x per week) in Tanauan, Batangas.

At Eaton, we don’t just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.

Requirements