General Services Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health coverage

Free dependent coverage

On-site meals

Barista coffee on site

Growth opportunities

Job summary

hammerjack is seeking a hands‑on General Services Lead to turn day‑to‑day workplace needs into safe, reliable operations. You will guide a team, manage vendors and budgets, and improve systems supporting a multi‑site enterprise.

You’ll work closely with the Business Services Head and facilities team to keep operations running smoothly on a fully onsite Makati site in the Philippines. This role emphasizes leadership, process improvement, and practical cost control.

Qualifications

• A bachelor’s degree in a related field.
• 4–6 years in General Services or facilities operations.
• Experience supervising operational support teams and coordinating third‑party providers.
• Strong vendor, budgeting, and reporting capabilities.

Responsibilities

• Lead everyday service delivery for housekeeping, pantry, courier, and workplace support.
• Coordinate repairs, preventive maintenance, inspections, and safety/compliance activities.
• Manage vendor performance, contracts, procurement terms, and service levels.
• Control inventory, assets, and stock levels; oversee counts and variances.
• Plan and coordinate office moves, renovations, and furniture installations.
• Prepare and monitor operating and project budgets; control costs.
• Analyze data to drive service improvements and process automation.

Skills

Team leadership

Vendor management

Budgeting

Project management

Stakeholder mgmt

Process improvement

Operations mgmt

Education

Bachelor's degree

Job description

Make every workplace detail work better. We're looking for a hands‑on General Services Lead who can turn day‑to‑day workplace needs into safe, reliable, and efficient operations. If you're confident leading teams, managing vendors and budgets, and improving the systems that keep a business moving, you'll fit right in.

Work Setup: Fully Onsite at the Makati Site

Role Overview

As our General Services Lead, you'll oversee workplace support, facilities coordination, vendors and contracts, inventory, waste management, safety, environmental compliance, budgets, and special projects. You'll guide the General Services team, set clear service standards, resolve escalated concerns, and work closely with the Business Services Head, Facilities Officer, building administration, contractors, and internal stakeholders to keep operations running smoothly.

Key Responsibilities

• Lead Everyday Service Delivery: Set priorities for General Services personnel and providers, maintain procedures and service levels, review requests and recurring concerns, and ensure dependable coverage for housekeeping, pantry, courier, and workplace support.
• Keep the Workplace Safe and Ready: Coordinate repairs, preventive maintenance, inspections, emergency preparedness, and business continuity requirements with the Facilities Officer, building administration, vendors, and contractors.
• Drive Responsible Workplace Practices: Implement waste segregation, collection, storage, disposal, and documentation controls; monitor providers; maintain required records; and promote safety and environmental awareness.
• Own Vendor Performance: Lead supplier sourcing and evaluation, review proposals and commercial terms, establish service levels, keep accreditation and permits current, and resolve performance or compliance issues.
• Control Inventory and Assets: Maintain stock controls and reorder levels, review usage and variances, oversee counts and reconciliations, and improve the use of supplies and assigned assets.
• Deliver Workplace Projects: Plan and coordinate office moves, renovations, fit‑outs, furniture installations, and workplace improvements while managing scope, timelines, vendors, risks, safety, and close‑out requirements.
• Manage Budgets and Costs: Prepare and monitor operating and project budgets, review expenses and variances, and implement practical cost‑control measures.
• Turn Data into Better Service: Validate dashboards and management reports, use service, vendor, inventory, incident, and project data to identify recurring issues, and lead corrective actions, automation, and process improvements.
• Keep Performance on Track: Maintain strong service‑level compliance, timely preventive actions, accurate inventory, complete safety and environmental controls, on‑budget operations, and on‑time projects and reporting.

Skills & Experience

• A bachelor's degree in Business Administration, Facilities Management, Office Administration, Engineering, Logistics, Supply Chain Management, or a related field is preferred.
• At least 4-6 years of progressive experience in General Services, facilities, workplace operations, administration, vendor management, or a related function.
• Experience supervising operational support teams and coordinating third‑party service providers.
• Demonstrated capability in vendor and contract management, workplace projects, budgeting, service‑level monitoring, and operational reporting.
• Working knowledge of facilities coordination, workplace safety, emergency preparedness, waste management, and environmental compliance.
• Strong project‑management, risk‑monitoring, inventory‑control, and cost‑management skills.
• Confident stakeholder management, escalation handling, team leadership, and process‑improvement capability.
• Experience in BPO, outsourcing, shared services, or a multi‑site corporate environment is an advantage.

What's In It For You

• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.
• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.
• Meals on Us: Complimentary meals once a week on your on‑site day.
• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.
• Compensation You Can See: Transparent salary packages with direct client involvement.
• Room to Grow: Ongoing training and real opportunities to step into bigger roles.
• An Award‑Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
• People Who Have Your Back: Work alongside reliable, easy‑going people who care about doing great work.
• A Global Stage: Work directly with international clients and see how teams scale worldwide.

About Us

At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact

Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.