Senior Managed Services Consultant

Hammerjack; Manila; Remote; PHP 600,000 - 1,200,000; Full time

Job summary

Hammerjack is seeking a Senior Managed Services Consultant in the Philippines to lead post-implementation delivery for a portfolio of clients on a remote arrangement. You will drive platform configuration, changes, integrations, and optimization workstreams within defined SLAs, mentor junior consultants, and help strengthen retention, utilization, and growth.

You’ll deepen expertise in areas such as integrations, revenue recognition, data and reporting, and usage-based billing while

Qualifications

• 5+ years of consulting or implementation experience with a billing/monetization platform.

Responsibilities

• Lead Customer Delivery: own post-implementation contact for accounts, manage check-ins and reviews.
• Run Platform Operations: updates, pricing changes, invoice template maintenance.
• Protect Billing Accuracy: monitor billing runs, investigate and resolve issues.
• Deliver Change & Enhancements: design configurations, automate workflows, manage changes.
• Maintain Integrations: monitor CRM/ERP/tax and payment integrations; coordinate with tech teams.
• Drive Optimization: identify revenue leakage and churn risk; propose improvements.
• Manage Governance: track delivery metrics, performance, risks, and improvements.
• Develop the Team: mentor juniors and share best practices.
• Support Product & Growth: capture feedback and identify expansion opportunities.

Skills

Billing/Monetization domain

Client-facing leadership

Platform configuration

REST/SOAP APIs

SQL-based reporting

CRM/ERP integrations

Change management

Tools

Jira

GitHub

Rocketlane

Salesforce

NetSuite

Adyen

Stripe

Job description

Turn complex billing operations into lasting customer value.

We’re looking for a senior consultant who can lead post-implementation delivery, optimize evolving billing environments, and build trusted customer relationships. If you combine hands‑on platform expertise with clear communication, sound judgement, and a proactive approach to account health, you’ll thrive in this role.

Work Setup: Remote

Shifting Schedule.

The onsite schedules upon client request.

Role Overview

As our Senior Managed Services Consultant, you’ll serve as the primary post-implementation contact for an assigned customer portfolio. You’ll lead platform configuration, change, integration, and optimization workstreams within defined service-level commitments; mentor junior consultants; and help strengthen customer retention, utilization, and growth. You may also build deeper functional or technical expertise in areas such as integrations, revenue recognition, data and reporting, or usage-based billing.

Key Responsibilities

• Lead Customer Delivery: Serve as the primary post-implementation contact for assigned accounts, manage recurring check-ins and business reviews, and build trusted long-term relationships with customer stakeholders.

• Run Platform Operations: Execute platform updates, pricing changes, invoice template maintenance, and other recurring configuration activities.

• Protect Billing Accuracy: Monitor billing runs, investigate exceptions, and resolve issues before they affect customer invoicing.

• Deliver Change & Enhancements: Design and implement new business-model configurations, workflow automation, and custom logic while managing change requests within allocated hours and service-level commitments.

• Maintain Integrations: Monitor CRM, ERP, tax, and payment-gateway integrations, and coordinate with technical teams to troubleshoot API and data-flow issues.

• Drive Optimization: Identify revenue leakage, under-utilization, and configuration drift, then recommend improvements that increase platform value and reduce churn risk.

• Manage Governance: Track delivery metrics, service performance, risks, and improvement opportunities using standardized task, collaboration, and quality-management tools.

• Develop the Team: Mentor junior consultants, share best practices, and contribute to team capability-building.

• Support Product & Growth: Capture customer feedback, contribute to the product feedback loop, and partner with account teams to identify and advance expansion opportunities.

Skills & Experience

• 5+ years of consulting or implementation experience with a comparable billing/monetization platform.

• Proven experience leading client-facing workstreams and mentoring junior team members.

• Strong knowledge of subscription billing, product catalogues, pricing and rating, invoicing, usage processing, and revenue recognition.

• Hands‑on experience in platform configuration, workflow automation, custom logic, reporting, and system integrations.

• Working knowledge of REST/SOAP APIs, bulk data tools, SQL‑based reporting, and integration troubleshooting.

• Experience with CRM, ERP/GL, payment‑gateway, and tax‑engine integrations; Salesforce and NetSuite exposure is advantageous.

• Excellent written and verbal communication skills, with confidence engaging customer stakeholders after go‑live.

• Strong ownership, prioritization, and problem‑solving skills in an SLA‑driven managed services environment.

• Ability to collaborate effectively across time zones and work a shifting schedule.

Tools & Technology

• Billing & Monetization: Product catalogues; rate plans; tiered, volume, and usage pricing; subscription lifecycle; invoicing; usage collection; mediation; workflow engines; approvals; customer portals; statements; and email templates.

• APIs & Development: REST/SOAP APIs, bulk extract and data‑loading tools, configurable and nested APIs, web‑toolkit development, and SQL‑based reporting.

• Connected Systems: Salesforce, NetSuite, Adyen, Stripe, Cybersource, Braintree, GoCardless, Authorize.net, Stax, Avalara/AvaTax, Vertex, SureTax, and Sovos/OneSource.

• Security & Access: Roles, permissions, sharing groups, SAML/OpenID single sign‑on, OAuth, and two‑factor authentication.

• Delivery & Governance: Jira, Microsoft Teams, GitHub, and Rocketlane or an equivalent delivery and time‑tracking tool.

Preferred Specializations

• Data architecture and reporting

• Integrations and API management

• Revenue recognition and general ledger

• Usage‑based billing and rating

What’s in It for You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.

• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.

• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.

• Meals on Us: Complimentary meals once a week on your on‑site day.

• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.

• Compensation You Can See: Transparent salary packages with direct client involvement.

• Room to Grow: Ongoing training and real opportunities to step into bigger roles.

• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.

• People Who Have Your Back: Work alongside reliable, easy‑going people who care about doing great work.

• A Global Stage: Work directly with international clients and see how teams scale worldwide.

About Us

At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact

Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long‑term careers they're proud of, across accounting, tech, admin, and marketing.