General Manager (Mall Operations)

Q2 HR Solutions; Metro Manila; On-site; PHP 3,000,000 - 5,200,000; Full time

Job summary

Q2 HR Solutions seeks a General Manager to lead nationwide mall operations and align senior management with strategy, KPIs and performance targets to drive customer satisfaction and operational excellence.

The role includes leading expansion initiatives—targeting about 3 new mall expansions annually—while building capability and strong relationships with tenants and communities, within an owner-led culture prioritizing pakikisama.

Qualifications

• 10+ years of senior leadership in multi-site retail, restaurant ops, FMCG, or similar customer-centric businesses.
• Proven ability to lead large-scale operations with 600+ employees.
• Strong strategic planning, execution and P&L/operational management capabilities.

Responsibilities

• Lead nationwide mall operations and align senior management with strategy, KPIs, and targets.
• Drive operational excellence across malls, ensuring standards in efficiency, safety, sustainability and performance.
• Lead expansion initiatives, delivering approximately 3 new mall expansions annually.
• Elevate customer and tenant experience by building strong relationships with tenants, local stakeholders, and communities.
• Build organizational capability and succession to sustain growth.

Skills

Leadership

Strategic Planning

P&L Management

Stakeholder Management

Customer Focus

Job description

The GM will be responsible for leading, motivating, and aligning the organization—ensuring customer satisfaction, operational excellence, and continuous innovation to meet the evolving needs of our customers and communities.

Responsibilities:

• Lead nationwide mall operations, aligning senior management and teams with the company’s strategy, KPIs, and performance targets.
• Drive operational excellence across all malls, ensuring consistent standards in efficiency, safety, sustainability, and overall performance.
• Lead expansion initiatives, delivering approximately 3 new mall expansions annually while ensuring readiness of people, systems, and processes.
• Elevate customer and tenant experience, building strong relationships with tenants, local stakeholders, and communities.
• Build organizational capability and succession, developing leadership talent, strengthening the talent pipeline, and ensuring the organization is prepared for sustained growth.

Requirements:

• 10+ years of senior leadership experience in multi-site retail, restaurant operations, FMCG, or similarly customer-centric businesses.
• Proven ability to lead large-scale operations and organizations of 600+ employees.
• Strong strategic planning, execution, and P&L/operational management capabilities, with a track record of delivering business growth.
• Excellent leadership, stakeholder management, and communication skills, with a strong customer and community orientation.

What the role actually entails and our ideal candidate:

• While the role carries significant operational responsibility, the mandate is highly execution-focused, with the GM working closely with and largely as an extension of the business owner. The environment is structured around close day-to-day oversight, operational checklists, and execution of established priorities, with relatively limited scope for independent strategic direction or long-term career progression.
• Another important consideration is the importance of “pakikisama” and strong Philippine cultural values in the organization. Beyond technical competence and leadership experience, the ability to build trust, maintain strong interpersonal relationships, and work effectively within the owner-led culture will be critical to succeeding in the role.