General Manager

Century Properties Management, Inc.; Pampanga; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

Century Properties Management, Inc. seeks a General Manager to lead the San Fernando, Pampanga high-rise condominium operations, reporting to the Board of Directors. You will drive strategic direction, financial performance, and service quality across engineering, facilities, and resident services.

You will supervise department heads, manage budgets and assets, ensure safety compliance, and coordinate with government agencies and contractors to maintain property value and resident satisfaction.

Qualifications

• Bachelor's degree or higher in business/real estate/engineering disciplines.
• Minimum 4 years in property, facilities, or estate management.
• Experience in budgeting and financial management.
• Strong leadership and stakeholder management.

Responsibilities

• Provide strategic leadership for overall property operations.
• Oversee facilities, maintenance, safety, and resident services.
• Manage budgets, capital projects, and vendor contracts.
• Ensure regulatory compliance and reporting to the Board.
• Foster resident relations and community engagement.

Skills

Leadership

Budgeting

Financial analysis

Customer service

Contract management

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Property Management

Bachelor's Degree in Real Estate Management

Bachelor's Degree in Civil Engineering

Bachelor's Degree in Mechanical Engineering

Job description

Position Title

General Manager

Location

San Fernando, Pampanga

Reports To

• Board of Directors / Condominium Corporation

Employment Type

Full-Time

Position Summary

The General Manager is responsible for the overall management, administration, financial performance, operations, maintenance, safety, and resident services of a high-rise residential condominium. The role provides strategic leadership to ensure the property is efficiently operated, financially sustainable, compliant with applicable laws and regulations, and maintained to the highest standards of quality, security, and customer satisfaction.

The General Manager serves as the principal representative of the Condominium Corporation and works closely with the Board of Directors, unit owners, residents, contractors, government agencies, and service providers to achieve the organization's operational and financial objectives.

Key Responsibilities

1. Strategic Leadership

• Lead the overall operations of the condominium property.

• Develop and implement operational strategies aligned with the Board's objectives.

• Recommend policies, programs, and long-term capital improvement plans.

• Ensure continuous improvement in property operations and resident services.

• Promote a culture of professionalism, accountability, and service excellence.

2. Property Operations

• Direct and oversee all daily operational activities of the condominium.

• Ensure the proper operation of building systems including:

  • Elevators

  • Fire protection systems

  • Electrical distribution

  • Water supply systems

  • Sewage treatment facilities

  • HVAC and ventilation systems

  • Generator sets

  • Building automation systems

• Conduct regular inspections of common areas and building facilities.

• Ensure operational efficiency and uninterrupted building services.

3. Facilities and Engineering Management

• Supervise Engineering, Maintenance, Housekeeping, Landscaping, and Technical personnel.

• Develop preventive and predictive maintenance programs.

• Ensure timely completion of repairs and corrective maintenance.

• Manage renovation and major repair projects.

• Monitor the condition and lifecycle of building assets.

• Recommend replacement and modernization of equipment.

4. Financial Management

• Prepare and administer the annual operating and capital expenditure budgets.

• Monitor income and operating expenses.

• Analyze financial performance and recommend cost-saving initiatives.

• Oversee reserve fund planning.

• Monitor collections of association dues and other assessments.

• Review procurement activities and approve expenditures within authorized limits.

• Present financial reports to the Board.

5. Resident and Unit Owner Relations

• Maintain positive relationships with unit owners and residents.

• Ensure prompt resolution of complaints and service requests.

• Facilitate Board meetings, annual membership meetings, and committee meetings.

• Prepare management reports and community updates.

• Promote community engagement and resident satisfaction.

6. Security and Risk Management

• Direct all security operations.

• Develop and implement emergency response procedures.

• Ensure compliance with fire safety and disaster preparedness requirements.

• Conduct emergency drills and crisis management exercises.

• Coordinate with police, fire departments, hospitals, and local government agencies.

• Investigate incidents and implement corrective measures.

7. Human Resources Management

• Lead and supervise department heads and administrative personnel.

• Establish performance standards and evaluate employee performance.

• Recommend hiring, promotions, disciplinary actions, and staff development.

• Foster teamwork, accountability, and continuous learning.

• Ensure compliance with labor laws and company policies.

8. Vendor and Contract Management

• Evaluate and recommend service providers.

• Negotiate contracts and service agreements.

• Monitor contractor performance and compliance with service-level agreements.

• Ensure procurement adheres to approved policies and the budget.

• Review contractor billing and work completion.

9. Regulatory Compliance

• Ensure compliance with:

  • Republic Act No. 4726 (Condominium Act)

  • Republic Act No. 9904 (where applicable to condominium associations)

  • National Building Code of the Philippines

  • Fire Code of the Philippines

  • Occupational Safety and Health Standards

  • Environmental regulations

  • Local Government Unit requirements

  • Bureau of Fire Protection regulations

  • Department of Labor and Employment regulations

• Maintain all permits, licenses, certifications, and statutory filings.

10. Administrative Management

• Maintain corporate and property records.

• Prepare Board resolutions, reports, and operational documentation.

• Implement Board-approved policies.

• Develop and update standard operating procedures.

• Maintain confidentiality of corporate and resident information.

11. Sustainability and Asset Preservation

• Implement energy conservation initiatives.

• Promote water conservation and waste management programs.

• Recommend sustainability projects that reduce operating costs.

• Develop long-term asset management plans.

• Ensure preservation and enhancement of property value.

Qualifications

Education

Bachelor's Degree in one or more of the following:

• Business Administration

• Property Management

• Real Estate Management

• Civil Engineering

• Mechanical Engineering

• Electrical Engineering

• Industrial Engineering

• Hospitality Management

• Public Administration

• Facilities Management

• Other related disciplines

Experience

• Minimum of 4 years of progressively responsible experience in property, facilities, or estate management.

• At least 3-5 years in a senior management role overseeing a high-rise residential condominium, mixed-use development, hotel, or commercial property.

• Proven experience in budgeting, financial management, engineering oversight, contract administration, and resident relations.

• Willing to be assigned in San Fernando, Pampanga

Competencies

• Strategic leadership and organizational management

• Financial planning and budget administration

• Property and facilities management

• Engineering and building systems knowledge

• Risk management and business continuity planning

• Negotiation and contract administration

• Customer and stakeholder relationship management

• Conflict resolution and decision-making

• Strong communication and presentation skills

• Analytical thinking and problem-solving

• High ethical standards and professional integrity

Key Performance Indicators (KPIs)

• Resident and unit owner satisfaction

• Building maintenance compliance rate

• Financial performance versus budget

• Collection efficiency of association dues

• Preventive maintenance completion rate

• Equipment reliability and building uptime

• Safety performance and incident reduction

• Regulatory compliance

• Employee engagement and retention

• Vendor performance and service quality

• Timely completion of capital projects

Working Conditions

• Full-time, on-site position.

• May require work beyond regular office hours, including weekends and holidays, during emergencies or major building activities.

• Frequent interaction with residents, Board members, contractors, government agencies, and external stakeholders.

• Regular inspections throughout the property, including mechanical rooms, rooftops, parking areas, and common facilities.