GDS Consulting_ServiceNow Technical Architect Manager

EY; Taguig; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

EY in Manila seeks a Senior ServiceNow Product & Service Manager to own the product backlog, define the vision, and prioritize customer value. You will lead roadmap development and coordinate with ServiceNow delivery teams to ensure successful releases.

The role requires 3–5 years in product management or service ownership, plus strong communication and presentation skills; ITIL certification is a plus and ServiceNow development experience is advantageous.

Qualifications

• 3 to 5 years of experience in a product manager or service owner role.
• ITIL Service Manager certification or equivalent work experience a plus.
• 5+ years of ServiceNow development experience is an advantage.
• Progression of increasingly complex job responsibilities.

Responsibilities

• Defines the actual work and features for each release.
• Plans release capacity and measures feature value for customers.
• Grooms backlog with business stakeholders and maintains roadmap.
• Communicates customer needs and requirements through research.
• Reviews backlogs and forecasts to scope product changes.

Skills

ServiceNow knowledge

Verbal and written communication

PowerPoint

Agile Development

3-5 years product manager experience

Education

College degree in related technology field (Computer, Engineering, Science, etc.)

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Ernst &Young LLP

Job Description

Job Title

ServiceNow Product & Service Manager Job Code: FLSA Status:

Career Path:

Function: (Category for Job Posting)

Rank Code: Senior

Grade:

Primary Owner:

Sub Function:

Reports to (Job Title): ServiceNow Practice Leaders

Job Summary

The manager is the person ultimately responsible for the success of a product or service and has content authority for the product backlog. They are responsible for identifying customer needs, prioritizing features, and developing the product’s vision and roadmap. The product manager has clear content authority to take responsibility for continuously defining, prioritizing, and validating requirements.

Essential Functions of the Job

• Defines the actual work that will be accomplished and the features that will be built within each release
• Plans the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers
• Grooms existing product backlog with the business stakeholders
• Defines, maintains and communicates product roadmap
• Determines customers' needs and desires by specifying the research needed to obtain information
• Recommends the nature and scope of present and future products by reviewing product backlogs, specifications and requirements; appraising new product ideas and/or product changes
• Aids in determining cost model and forecasting volume
• Review service level performance for product and outline service improvement plan where necessary
• Outlines operational requirements by scheduling and assigning employees; following up on work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Knowledge and Skills Requirements

Must possess

• 2-5 years of ServiceNow product knowledge
• Excellent verbal and written communication skills
• Highly proficient presentation skills including use of powerpoint
• A working knowledge of Agile Development / Extreme programming methods

Ability to

• effectively communicate with all levels of the organization globally
• demonstrate analytical and problem solving skills
• work on multiple overlapping projects

Supervision Responsibilities

Works across ServiceNow oriented Agile delivery team

Other Requirements

The role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues and some travel to support change or planned project activities.

Job Requirements

Education

College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences

Experience

• Approximately 3 to 5 years of experience in a product manager or service owner role
• ITIL Service Manager certification or equivalent work experience a plus
• 5+ years of ServiceNow development experience is an advantage
• Able to exhibit a progression of increasingly complex job responsibilities during the period.
• Overall 5-8 years of work experience.

Note

This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.

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