GDS Consulting_BPM_Senior Process Technical Analyst

EY; Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

EY Global Delivery Services (GDS) is seeking a Technical Lead/Associate Project Manager to join our BPM team in the Philippines. You will lead end-to-end lifecycle of process-driven applications, focusing on development, testing, deployment and continuous improvement, enabling data-driven insights and digital transformation initiatives.

The role emphasizes process mapping, technical documentation, collaboration with clients, and delivering scalable solutions with minimal customization.

Qualifications

• 4–9 years in technical process documentation.
• Strong communication and presentation skills.
• Understanding of BPM methodologies.

Responsibilities

• Analyze current business processes to identify gaps and improvements.
• Document end-to-end workflows, maps, and requirements.
• Collaborate with stakeholders to translate needs into functional specs.
• Recommend enhancements and automation opportunities.
• Lead tasks and maintain client relationships to ensure on-time delivery.
• Support design, development, QA, deployment and post‑go-live activities.

Tools

Celonis

Signavio

Job description

Career Family

Consulting

Role Type

BPM

Role Rank

Technical Lead/ Associate Project Manager – 42

Current Rank

CS Process Technical Analyst

The opportunity

As part of our EY‑BPM team, you will help clients in designing and developing state‑of‑the‑art solutions to optimize business processes. You will be responsible for leading the end‑to‑end lifecycle of process‑driven applications and solutions, including development, testing and deployment, ensuring they are scalable, adaptable and sustainable with minimal customization. Leveraging your expertise in process mapping, technical documentation and solution development, you will help our clients gain better visibility into their operations, enabling more informed decision‑making and improved efficiency through data‑driven insights and AI and Digital transformation initiatives. We’re looking for candidates with strong understanding of technology and data and process analysis, particularly in technical process documentation and workflow design, with proven track record of successful delivery. This is a fantastic opportunity to be part of a leading firm as well as a part of a growing BPM team. You will work closely with clients to assess requirements, design optimised business processes and support the development of solutions that improve operational performance and drive continuous improvement.

Your key responsibilities

• Analyze current business processes to identify gaps, bottlenecks, inefficiencies, and improvement opportunities
• Document end‑to‑end workflows, process maps, functional and technical requirements
• Collaborate with stakeholders to assess business needs and translate them into functional and technical requirements for system enhancements or AI/automation projects
• Recommend process enhancement, automation opportunities and technical solutions to improve efficiency and effectiveness
• Support process redesign initiatives aligned with business objectives and operational standards
• Work effectively as a team lead, share responsibility, provide support, maintain communication and update managers on progress of tasks
• Develop and maintain productive working relationships with client/onsite personnel
• Ensure on‑time delivery of allocated tasks
• Participate in documentation, design, development, QA, deployment and support as required
• Ensure that technical solutions are aligned with established business processes, governance, and compliance requirements
• Update technical process documentation and ensure high quality deliverables
• Building of Technical Process Assets and Accelerators

Skills and attributes for success

• 4–9 years in technical process documentation
• Strong communication, presentation and interpersonal skills along with experience in producing high quality reports and presentations as needed
• Attention to detail and commitment to quality
• Understanding of BPM methodologies
• Hands‑on experience on process mapping tools (e.g., Celonis, Signavio)
• Understanding of AI and automation
• Knowledge of process mining or digital transformation platforms

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well‑known brands from across the globe. We’ll introduce you to an ever‑expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world
EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.