GDS Travel Booking Expert - Customer Support Up to ₱33K

Concentrix Philippines; Pasig; On-site; PHP 335,000 - 401,000; Full time

Benefits offered by this job

Health and wellness

Skills training

Career advancement

Inclusive culture

Employee assistance

Diversity in workplace

Encourages innovation

Work-life balance

Motivation initiatives

Job summary

Concentrix Philippines in Pasig City seeks a Customer Service Representative with Global Distribution System (GDS) expertise to deliver exceptional support to clients. You will leverage GDS platforms to manage bookings and resolve inquiries, upholding high standards of customer satisfaction.

The role emphasizes technical proficiency with Amadeus, Sabre, or Galileo, plus a solid customer service background and excellent English communication.

Qualifications

• GDS platforms knowledge with Amadeus, Sabre or Galileo.
• Experience handling customer inquiries across phone, email, or chat.
• Excellent English communication, both written and spoken.
• Proficient with computers and multiple software applications.
• Strong problem-solving with a customer-centric mindset.
• Ability to multitask under pressure with accuracy.
• Team player willing to support colleagues and goals.
• Travel/hospitality or airline customer service experience is a plus.

Responsibilities

• Handle inbound customer inquiries via phone, email, or chat with professionalism and efficiency.
• Utilise GDS platforms to search, modify, and book travel reservations accurately.
• Provide comprehensive support regarding flight bookings, changes, and queries.
• Troubleshoot GDS issues and escalate technical problems as needed.
• Maintain accurate records of interactions and transactions per policies.
• Meet and exceed performance targets including call handling times and CSAT.
• Collaborate with teammates to share best practices and improve operations.
• Adhere to company policies, procedures, and regulatory requirements.

Skills

GDS expertise

Customer service

English communication

Computer literacy

Team player

Tools

Amadeus

Sabre

Galileo

Job description

Concentrix Philippines in Pasig City seeks a Customer Service Representative with Global Distribution System (GDS) expertise to deliver exceptional support to clients. You will leverage GDS platforms to manage bookings and resolve inquiries, upholding high standards of customer satisfaction.

The role emphasizes technical proficiency with Amadeus, Sabre, or Galileo, plus a solid customer service background and excellent English communication.