GBS Sales Resolution Group Representative-5

UPS; Pampanga; On-site; PHP 300,000 - 420,000; Full time

Job summary

UPS 现招聘以客户为中心的专业人士，致力于为 UPS Account Executives 与优选账户持有者提供无缝的端到端服务体验。岗位负责解决服务相关问题、跟踪与理赔查询、处理退款，并在整个过程中保持对客户问题的全面掌控。同时主动跟进并进行外拨，确保及时解决方案与卓越的客户满意度。

您将与内部团队紧密协作，确保运输信息准确无误、操作流程顺畅，并在需要时提供高效的账户支持与服务改进建议。

Qualifications

• 大专及以上或同等国际学历
• 具有较强的口头和书面沟通能力
• 优秀的问题解决能力

Responsibilities

• 快速解决UPS账户执行人及其客户的查询。
• 协助账户相关查询与协调。
• 提供运输状态的指导与更新。
• 支持调查并解决索赔相关问题。
• 处理额外的账户与运输需求以确保顺畅运营。
• 加强与内部团队的协作以高效满足客户需求。

Skills

沟通能力

问题解决能力

Education

大专及以上或同等国际学历

Job description

Job Description:

在申请工作之前，请从本页右上角的选项中选择您的语言偏好。

在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性，体验我们有益的文化，并与才华横溢的团队合作，帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天，我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力，那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。

职务描述：

Job Summary

We are seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders. This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution. The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer satisfaction.

Key Responsibilities

• Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively.
• Account Management Support: Assist with account-related inquiries and coordination.
• Shipping & Tracking Services: Provide guidance and updates on shipment status.
• Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.
• Operational Support: Handle additional account and shipment requirements to ensure smooth operations.
• Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.

Qualifications

• College Level or international equivalent
• Strong verbal and written communication skills
• Excellent problem-solving abilities

员工类型: 永久

UPS 臰致力于提供一个没有歧视、骚扰和报复的工作场所。