GBS Sales Resolution Group Representative-11

UPS; Pampanga; On-site; PHP 279,000 - 469,000; Full time

Job summary

UPS is seeking a customer-focused professional in the Philippines to deliver end-to-end service for Account Executives and preferred account holders. You will own the resolution of service issues, manage tracing and claims inquiries, process refunds, and ensure customer satisfaction through proactive follow-ups and outbound calls.

Responsibilities include resolving inquiries, assisting with account-related coordination, guiding shipping status, and collaborating with internal teams to meet

Qualifications

• College level or international equivalent.
• Strong verbal and written communication.
• Excellent problem-solving abilities.

Responsibilities

• Resolve inquiries from UPS Account Executives and clients promptly.
• Assist with account-related inquiries and coordination.
• Provide guidance and updates on shipment status.
• Support tracing and claims investigations.
• Handle additional account and shipment requirements to ensure smooth operations.
• Collaborate with internal teams to meet customer needs efficiently.

Skills

Strong communication

Problem solving

Education

College level or international equivalent

Job description

Job Description:

在申请工作之前，请从本页右上角的选项中选择您的语言偏好。

在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性，体验我们有益的文化，并与才华横溢的团队合作，帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天，我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力，那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。

职务描述：

Job Summary

We are seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders. This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution. The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer satisfaction.

Key Responsibilities

• Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively.
• Account Management Support: Assist with account-related inquiries and coordination.
• Shipping & Tracking Services: Provide guidance and updates on shipment status.
• Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.
• Operational Support: Handle additional account and shipment requirements to ensure smooth operations.
• Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.

Qualifications

• College Level or international equivalent
• Strong verbal and written communication skills
• Excellent problem-solving abilities

员工类型: 永久

UPS 臰致力于提供一个没有歧视、骚扰和报复的工作场所。